Sedex Members Ethical Trade Audit (SMETA) Best Practice Guidance

A4.2.2. Quality Control and Global Consistency
These are managed by the following processes:
l Production and implementation of Standard Operating Procedures (SOP’s) for all functions related to
delivery of the SA audit service.
l Regular training of personnel on those SOPs.
l Ensuring personnel are suitably trained and experienced for their job role and responsibilities.
l Implementation and maintenance of the audit body’s management system.
l Implementing and maintaining an internal audit programme.
l Production of Key Performance Indicators and objectives and targets to ensure continual improvement
in service delivery.
l Implementation and maintenance of specific processes to ensure global consistency of service delivery.
These should include:
l Central analysis of clients’ SA reports to assess compliance with requirements (Central analysis
may be based on a sampling approach).
l Feedback loop systems for communication (internally and externally).
l Communication to network of clients’ requirements and SOPs.
l Maintenance of technical information and knowledge management.
SMETA Best Practice Guidance (4-Pillar Version 4.0, May 2012)
l Audit performance / communication of required corrective and preventative action.
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