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George Richardson has been named vice president <strong>of</strong><br />

development at Huntington Hospital. Most recently, Mr.<br />

Richardson served as executive director <strong>of</strong> development <strong>and</strong> alumni<br />

relations at St. John’s University School <strong>of</strong> Law.<br />

He began his career as an administrator at Mercy<br />

Medical Center, where he was director <strong>of</strong><br />

external affairs, <strong>and</strong> held various fundraising<br />

positions at H<strong>of</strong>stra University.<br />

Mr. Richardson is a graduate <strong>of</strong> Fairfield<br />

University <strong>and</strong> holds an MBA from H<strong>of</strong>stra.<br />

He is a <strong>for</strong>mer <strong>and</strong> current board member <strong>of</strong> the<br />

Association <strong>of</strong> Fundraising Pr<strong>of</strong>essionals/Long Isl<strong>and</strong><br />

Chapter. For the past two years, he has served as a Eucharistic<br />

minister at Huntington Hospital.<br />

GROUP HEALTH MANAGEMENT<br />

North Shore-LIJ has established a new entity called Group<br />

Health Management to work with clinical <strong>and</strong> administrative<br />

leadership to develop a comprehensive strategy <strong>for</strong><br />

addressing the needs <strong>of</strong> the chronically ill.<br />

This will help the health system transition<br />

to a new value-based Medicare/Medicaid<br />

reimbursement system that rewards wellness<br />

promotion <strong>and</strong> disease prevention.<br />

Nick Fitterman, MD, is the medical director <strong>of</strong><br />

the new entity, <strong>and</strong> Irina Mitzner, RN, has been<br />

named vice president <strong>of</strong> clinical operations.<br />

A team <strong>of</strong> case managers, nurse practitioners, educators <strong>and</strong><br />

other health pr<strong>of</strong>essionals led by Dr. Fitterman <strong>and</strong> Ms. Mitzner<br />

will identify health system patients who are the largest users <strong>of</strong> our<br />

services. <strong>The</strong>y will work with their physicians <strong>and</strong> other caregivers<br />

to pursue better ways <strong>of</strong> caring <strong>for</strong> them, beyond traditional<br />

approaches that not only have proven to be inefficient <strong>and</strong> costly,<br />

but do not produce the clinical outcomes we hope to achieve.<br />

Dr. Fitterman previously served as chief <strong>of</strong> staff <strong>and</strong> medical<br />

director <strong>of</strong> hospitalist services at Huntington Hospital, <strong>and</strong><br />

Ms. Mitzner’s <strong>for</strong>mer position was as vice president <strong>of</strong> clinical<br />

operations at the North Shore-LIJ Home Care Network. In their<br />

new roles with Group Health Management, Dr. Fitterman <strong>and</strong><br />

Ms. Mitzner will work with Merryl Siegel, executive director <strong>of</strong><br />

post-acute services <strong>for</strong> the health system, <strong>and</strong> Howard Gold, the<br />

health system’s senior vice president <strong>of</strong> revenue <strong>and</strong> business<br />

development, to establish a groundbreaking model <strong>for</strong> managing<br />

the care. As medical director <strong>of</strong> this new entity, Dr. Fitterman will<br />

also coordinate activities with Jeremy Boal, MD, the health system’s<br />

chief medical <strong>of</strong>ficer.<br />

Duty Calls at 30,000 Feet<br />

For Two NSUH Nurses<br />

from page 9<br />

<strong>The</strong> flight attendant supplied a portable external<br />

defibrillator, which wasn’t needed because the woman had<br />

a pulse, although she was semi-conscious. <strong>The</strong> nurses took<br />

her pulse <strong>and</strong> her blood pressure, which were normal, <strong>and</strong> as<br />

she seemed to revive a bit lying flat, they asked her some key<br />

questions: Are you a diabetic? Do you have a heart condition?<br />

Any allergies? Are you on medication? Do you have chest pains?<br />

When did you last have something to eat? Something to drink?<br />

“We also did some neurochecks,” said Ms. Kwiatkowski, “like<br />

what’s called A&O (<strong>for</strong> aware <strong>and</strong> oriented) times 4: What’s your<br />

name? Where are you? What time is it? What’s happening? She<br />

knew the answers. If it was a stroke, the plane would have had to<br />

divert to the nearest airport, but we ruled that out.”<br />

“She was on an antibiotic <strong>for</strong> a minor illness, but she said<br />

she hadn’t had anything to eat or drink in a while,” Ms. Smith said.<br />

“I had a hunch that she was dehydrated. <strong>The</strong> flight attendant<br />

brought us three bottles <strong>of</strong> water, <strong>and</strong> the woman drank two<br />

<strong>of</strong> them <strong>and</strong> then said she was feeling much, much better. She<br />

got up <strong>and</strong> sat down, <strong>and</strong> Connie sat with her <strong>and</strong> her husb<strong>and</strong><br />

until we l<strong>and</strong>ed. <strong>The</strong>re was only room <strong>for</strong> one <strong>of</strong> us, so I went<br />

back to my seat.”<br />

“Her poor husb<strong>and</strong> was an absolute wreck,” said Ms.<br />

Kwiatkowski. “<strong>The</strong>y had been married <strong>for</strong> more than 50 years,<br />

<strong>and</strong> he was so afraid <strong>for</strong> her. In situations like that, you have two<br />

patients: the one who is sick <strong>and</strong> the one who is about to collapse<br />

with anxiety.<br />

But his wife <strong>and</strong> I were able to reassure him.”<br />

When the plane l<strong>and</strong>ed, the pilot <strong>and</strong> the co-pilot came out<br />

<strong>of</strong> the cabin to shake their h<strong>and</strong>s. <strong>The</strong> pilot arranged <strong>for</strong> each<br />

<strong>of</strong> them to get a $100 credit from JetBlue. And a man who was<br />

sitting behind the couple asked the nurses where they worked.<br />

When they told him they worked at North Shore University<br />

Hospital, he beamed. He introduced himself as Mark Claster,<br />

vice president <strong>of</strong> the North Shore-LIJ Board <strong>of</strong> Trustees, <strong>and</strong><br />

he told them how proud he was <strong>of</strong> them. “Michael Dowling’s<br />

going to hear about this,” he said.<br />

And Michael Dowling did. In the letter that Mr. Claster sent<br />

to the president <strong>and</strong> CEO <strong>of</strong> the North Shore-LIJ Health System,<br />

he wrote, “<strong>The</strong> two nurses couldn’t have been more caring,<br />

skillful <strong>and</strong> unflappable in a very stressful situation. <strong>The</strong>y deserve<br />

recognition. <strong>The</strong>y were everything we would hope <strong>for</strong> as nurses<br />

in our health system <strong>and</strong> as human beings.”<br />

In his letters to the nurses, Michael Dowling expressed<br />

his sincere appreciation <strong>for</strong> their “willingness to provide care<br />

without hesitation.” He wrote, “<strong>You</strong> exemplify the values <strong>of</strong><br />

caring <strong>and</strong> putting patients first that we are most proud <strong>of</strong> here at<br />

the North Shore-LIJ Health System.”<br />

<strong>The</strong> New St<strong>and</strong>ard 69

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