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Patients at North Shore-LIJ hospitals and facilities may now see visitors any time, thanks to a new visitation policy. Only occasional limitations may be needed for health reasons or certain situations. Active involvement of patients and families in their healthcare helps improve the safety and overall quality of care, according to the American Association of Critical Care Nurses. This is especially true in intensive care units, where patients often have breathing tubes inserted and North Shore-LIJ Nursing Homes Among Best, says US News & World Report By Betty Olt The Stern Family Center for Rehabilitation in Manhasset and the Orzac Center for Rehabilitation in Valley Stream recently earned the top five-star overall quality ranking in US News & World Report’s 2012 Best Nursing Homes report. The report also recognized four health system affiliates: A. Holly Patterson Extended Care Facility in Uniondale; Amsterdam Nursing Home in Manhattan; Queens Boulevard Extended Care Facility in Woodside; and Fairview Nursing Care Center in Forest Hills. US News’ Best Nursing Homes recognizes top-rated facilities in all 50 states and offers important guidance to families and healthcare providers caring for people who need a nursing home. The publication’s evaluation is based on data from Nursing Home Compare, the US Centers for Medicare and Medicaid Services’ consumer Web site. The government agency sets and enforces standards for nursing homes (defined as facilities or portions of facilities enrolled in Medicare or Medicaid that provide 24-hour nursing care and other medical services). Facilities earn an overall rating of one to five stars, as well as up to five stars in health inspections, nurse staffing and quality of care. Of more than 15,500 nursing homes rated and profiled on the US News Web site, North Shore-LIJ’s Stern and Orzac centers and its four affiliate nursing homes were among the fewer than one in eight that received a five-star overall quality rating in all four quarters of 2011. View Best Nursing Homes 2012 at USNews.com/nursinghomes. According to US News, more than three million Americans will spend part of this year in a nursing home. “Nursing homes in New York and across the country vary in quality of care and the healthcare services they provide to residents,” said Maureen McClusky, executive director of the Stern and Orzac facilities. “Earning US News’ five-star quality ranking for our facilities is a top honor, thanks to the dedication of our clinical teams and our entire staff. The report also gives concrete quality measures consumers can access online to help them select the best nursing home.” 84 Summer 2012 can’t speak for themselves. The association also pointed out that unrestricted visitation of a support person or family member can improve communication and help convey a better understanding of the patient. “The health system has created an environment where the patient’s voice is heard and where we value the benefit and support of family members and others involved in their loved ones’ care,” said Elaine Smith, EdD, RN, vice president for nursing education at North Shore-LIJ and co- chair of the newly formed Patient Rights Task Force. The task force focuses on reviewing and establishing a safe, open visitation process that protects all patients’ privacy. James Romagnoli, the health system’s vice president Family-Friendly Visitation Puts Patients First By Betty Olt of protective services, also cochairs the interprofessional task force, which combines the expertise of nurses, physicians, information technology specialists, attorneys, staff educators, health literacy professionals, hospital executive directors, clinical excellence and quality staff and security personnel. The visitation policy allows patients to designate a support person to carry out their wishes about who can visit and manage the flow of visitors to the hospital room. Children who are supervised by an adult are welcome to visit. Piloted at North Shore University Hospital (NSUH), the policy puts structure around visitation and supports families, patients and staff, according to task force member Joanne Bentson, RN, DNP, associate executive director at NSUH. “We know that having family members or significant others at the bedside is in the best interest of patients and promotes healing,” said Dr. Bentson. “Our policy puts patients first, while ensuring simple guidelines for safe, respectful visitation for all patients.” Going Abroad? Protect your health when you travel overseas. Contact the North Shore-LI J Travel Immunization Center before your getaway. Call (516) 562-4280 to learn more. Thinkstock/Stockbyte
It’s three diamonds down, only two to go for Long Island Jewish Medical Center’s Satellite Dialysis Facility in Queens Village, led by John D. Wagner, MD, medical director. Yolanda A. Malone, RN, nurse manager, was recently informed by the New York State ESRD (End Stage Renal Disease) Network that the facility had taken the measures necessary to achieve the third diamond in the 5-Diamond Patient Safety Program and will be recognized in the network newsletter. Sponsored by the CMS-contracted Quality Improvement Organization, a subsidiary of IPRO, the program is dedicated to assisting dialysis facilities in improving both staff and patient awareness of specific patient safety areas, promoting patient safety values and building a culture of patient safety in every dialysis facility. “The first module we completed was Patient LIJ Dialysis Facility Achieves Third Diamond in ESRD Program Safety Principles,” said Ms. Malone. “This mandatory module, representing the first diamond, teaches basic concepts of patient safety and the appropriate steps to prevent errors. The second module was Medication Reconciliation; it stresses the importance to both patients and staff of avoiding medication errors. Third was Hand Hygiene. Next is Slips, Trips and Falls, and the module we will tackle last will be Emergency Preparation.” Following in the footsteps of the Queens Village facility is the pediatric chronic dialysis unit, located within the inpatient unit at LIJ, where Ms. Malone is also nurse manager; they hope soon to achieve their first diamond. Joanne Seylar, RN, Marlyn Batan, RN, and the entire nursing leadership join together in commending the staffs of both facilities for their enthusiastic participation in the program, undergoing training and bringing the lessons learned down to the patient level. “We have a great team,” said Ms. Malone. “Everyone pitched in and helped, from leadership, especially Dr. Wagner, our educator, Nicole Lemoine, RN, on down. With that level of multidisciplinary collaboration, by the end of 2012, we expect that both units will be 5-Diamond facilities.” “The 5-Diamond program formally measures and acknowledges our facility’s efforts in the areas cited, but our performance improvement program has always focused on these areas,” said Dr. Wagner. “Participating in the program confirms that we are on the right track, and it also applauds our achievements. I could not be prouder of the highly talented team of nurses, patient care technicians, dietitians, social workers and support staff who took the initiative to engage in this program.” Above: Shown in the pediatric chronic dialysis unit with a young patient are Yolanda Malone, RN, left, and Vera Benn, RN. The New Standard 85
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New Standard Summer 2012 An employe
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a MESSAGE from the PRESIDENT See mo
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MANHASSET — Since Operation Iraqi
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Hofstra North Shore-LIJ School of M
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A DAY in the LIFE Joanne Turnier Pr
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Aesthetics, Smarts and Compassion B
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occurs when the aortic valve does n
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Quick, Collaborative Cardiac Care S
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Weight-Loss Surgery Study Combines
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National Recognition For Spine Prog
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Nassau County Attorney Survives Sep
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fluids and antibiotics if there is
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WOODBURY — Amy Resnick, RN, pictu
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SYOSSET — Jeanine Norton, RN, had
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Collaborative Care Councils Get Res
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Staying Quit By Betty Marton Anthon
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