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approximately 80,000 patient
visits annually.
“We know that seconds
count in a 911 call for a
medical emergency,” said Ms.
Farrell. “The tracking system
jump-starts care and we are
able to triage patients before
they come through the door.”
Ms. Farrell explained that
the pre-hospital electronic
records technology also helps
the ED staff to better manage
incoming ambulance traffic.
Through CEMS, they have the
ability to divert an ambulance
to a nearby hospital, if
necessary, improving
“hospital throughput.”
“If we see an increased
volume of patients in the ED
and we know their condition,
we can notify the operating
room or other hospital
departments, for example,of a
need for more beds,” she said.
“This way, we have a game plan
that not only enhances patient
care and service, but makes the
workflow more efficient.”
Above: LIJ’s new tracking software
gives emergency medicine staff a
snapshot of incoming ambulances
and patients, which optimizes care.
ER nurse Debbie Sutton-Williams,
RN, left, discusses a patient’s case
with North Shore-LIJ paramedics.
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