Gannawarra Annual Report 2011 - Gannawarra Shire Council
Gannawarra Annual Report 2011 - Gannawarra Shire Council
Gannawarra Annual Report 2011 - Gannawarra Shire Council
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44<br />
<strong>Council</strong> is committed<br />
to the principles of the<br />
Business Excellence<br />
Framework which is an<br />
integrated leadership and<br />
management system that<br />
describes the elements<br />
essential to sustainable<br />
organisational excellence.<br />
BEST VALUE STATEMENT<br />
The objective of Business Excellence is<br />
to use quality management principles<br />
and tools in business management<br />
with the goal of improving<br />
performance based on customer<br />
focus, stakeholder value and process<br />
management. <strong>Council</strong> has integrated<br />
these principles into its everyday<br />
organisational environment.<br />
<strong>Council</strong> has adopted a <strong>Council</strong> Plan<br />
2009 – 2013 to define the goals of<br />
the organisation over a four-year<br />
period as required by the Local<br />
Government Act. The <strong>Council</strong> Plan<br />
contains five Key Result Areas:<br />
Leadership and Governance, Our<br />
Environment, Economic Prosperity,<br />
Sustainable Communities, and Assets<br />
and Infrastructure. Each KRA has<br />
strategies, actions and measures. In<br />
keeping with the principles of Business<br />
Excellence, <strong>Council</strong> uses the nationally<br />
integrated performance management<br />
and reporting tool Interplan to assess<br />
progressive achievement of the<br />
SUMMARY OF RESULTS<br />
objectives of the <strong>Council</strong> Plan.<br />
Interplan provides the platform for<br />
employees to update their progress<br />
and feed in information on<br />
achievements against performance<br />
measures to generate a range of<br />
reports, with the added capacity to<br />
link directly to budgets within the<br />
organisation. These reports enable<br />
strategic, corporate, business and<br />
service level planning. <strong>Report</strong>s are<br />
presented to <strong>Council</strong> quarterly and<br />
summarised annually. In this way<br />
<strong>Council</strong> can progressively monitor<br />
the provision of best practice service<br />
against performance indicators.<br />
Shortfalls against these indicators<br />
can then be seen as areas for<br />
improvement.<br />
An integrated planning framework is<br />
essential to the best use of limited<br />
resources and some of the plans that<br />
have been completed or are in<br />
progress in 2010-<strong>2011</strong> include:<br />
Target quality and cost standards achieved by the <strong>Gannawarra</strong> <strong>Shire</strong> <strong>Council</strong><br />
in 2010/<strong>2011</strong> were a reflection of Best Value performance, particularly in a<br />
year of challenging operating conditions.<br />
<strong>Council</strong> achieved higher than the target quality standards in 10 of the 11<br />
service areas where standards were set for 2010/<strong>2011</strong>. In Regulatory Services<br />
the quality standard achieved did reflect an increase from 68 to 69 from 2010<br />
to <strong>2011</strong>.<br />
Target cost standards were achieved in all areas except Road Maintenance<br />
and Waste Collection,which both incurred increased expenditure due to the<br />
2010/<strong>2011</strong> flood events.