Annual Report 2012 (PDF) - Hamburg

Sustainable personnel policy
Value creation from value appreciation
Personnel and their development are at the centre of Hamburg Airport’s corporate
culture. This principle is firmly established in the Hamburg Airport Group’s mission
statement: “Attractive working conditions, training and development are important
to us, because qualified and motivated personnel are the most valuable resource.”
Two figures demonstrate the success of the consistent implementation of this modern
personnel policy: the low fluctuation rate of 2.0 percent and the average seniority
of more than 15 years.
“A sustainable and modern personnel policy has become
a matter of course for us. It is built on four central pillars,
described in our operational and strategic goals. The expansion
of personnel-friendly and family-friendly structures
along with the adaptation of work opportunities to
suit demographic change constitute one central pillar.
Two further pillars are the continual improvement of work
safety and the promotion of employee health. The fourth
pillar is training and education in all areas”, says Sandra
Carstensen, Director of the Department of Human Resources
at Hamburg Airport.
Family-friendly structures
Combining career and family is the central issue for female
employees in particular. Family-friendly working
hours, childcare during school holidays and the possibility
of working from home are decisive criteria in the choice of
employer. Stefanie Harder has been Head of Press and Public
Relations at Hamburg Airport for around twelve years.
When her daughter was six months old, the Family
Service helped her find professional childcare. This year,
her daughter is looking forward to the Airport Tigers
summer camp, a programme for children of employees at
the airport during the summer holidays. Hamburg Airport
offers Stefanie Harder flexible working hours, and she
can work from home when she needs to. “This makes it
easier for me to fulfil the various demands,” says Stefanie
Harder. Last summer, more than 50 children of employees
took part in the programme. 14 employees of Hamburg
Airport were on parental leave in 2012, and many
mothers and fathers work part time. In 2013, childcare in
particular is to be expanded further. It is not only young
families that need support; increasingly, older employees
also require assistance. Hamburg Airport wants to
manage demographic change as well as possible. Regular
assessment of employment positions appropriate to
age and/or health issues is part of Hamburg Airport’s response
to the changes in society, as is the adaptation of
working conditions.
Systematic occupational safety and safe operating
processes
“Many employees work in areas where the establishment
and design of essential safety measures can be of vital importance.
We therefore undertake regular risk assessments
and are continually working on improvements to procedures
and processes,” emphasises Lars Herfurth, Head of
Corporate Safety at Hamburg Airport.
Alongside the classic occupational safety system, flight operations
safety is also subject to continuous improvement
within the framework of the established Safety Management
System. Both approaches are regularly monitored
by the responsible authority. The renewed certification as
a “company with an exemplary occupational safety system”
is planned for Flughafen Hamburg GmbH and Ground-
STARS in 2013.
Alongside anticipatory safety measures, it is also important
to systematically record and analyse incidents occurring
as part of regular operations. This makes it possible to recognise
areas of focus and, where appropriate, to establish
effective, sustained solutions for gaps in safety. Independently
of airport-specific data gathering tools, personnel on
site are integrated into these measures. All personnel within
the Hamburg Airport Group are able to register incidents
and near accidents on the intranet as well as at the so-called
Safety Ports, found at all points of transit to airside. The
monthly statistical report on occupational and operational
safety summarises, amongst other things, the number of accidents
and incidents involving loss or damage.
Continuing education
The modern management concept of Hamburg Airport
is characterised by respect based on partnership and by
the value accorded to employees. Regular management
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