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26
Feature
Wincor Nixdorf now has deals with both banks for bulkcheck-deposit
ATM deployments. Over the last two years,
the company said it has gone from working with only one
of the United States' top 20 financial institutions to having
contracts or pilot projects with nine of the top 20.
Now the company is looking to flex its service muscle
– a once underdeveloped and atrophied part of Wincor
Nixdorf's U.S. operations. It's a move company executives
expect to catch the attention of U.S. competitors
Diebold Inc. and NCR Corp., if it hasn't grasped their
attention already.
"Our service division also has much to be proud of this
year, having successfully built from scratch a service
organization that now comprises nearly 30 states and is
setting new standards for both the banking and retail
industries. Our service organization's commitment to
growth through innovation is perhaps best exemplified
by a newly established partnership with FedEx and its
nationwide network of Kinko's locations," according to
Wincor's statement.
"With this network in place, once a service need is identified,
a Wincor Nixdorf service technician simply contacts
the closest FedEx Kinko's location, and the needed part
can either be picked up or sent via messenger, greatly
minimizing service down time and reducing the amount
of time spent on needed repairs." Other areas of attention
in the future will likely include multichannel integration
and enterprise-software management, Walsh said.
In the short-term, however, Wincor Nixdorf is focused
on getting its larger message out. And since just less than
half of all U.S. ATMs are capable of using most of the
advanced technology Wincor is pushing – with an estimated
30 percent to 40 percent of all U.S. ATMs still running
IBM's retired OS/2 computer operating system – the
company wants to earn trust first, business second.
"To fully realize the advantages of multichannel integration,
to have the ability to experience it, you have to operate
in a Windows environment," Walsh said. "We think
Check 21 will push more banks to Windows in the U.S.,
because the business case is real. And then personalization
and a whole host of other things will be possible.
"But it will take some time. But banks are starting to realize
that these things can give them a competitive edge,
and they're finally viewing the ATM as a profit center."
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