Introduction to HCAHPS Survey Training

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Introduction to HCAHPS Survey Training HCAHPS Web Site Information available: www.hcahpsonline.org • State and national Summary table • HCAHPS “Top-box” and “Bottom-box” Percentiles for each HCAHPS measure • Patient-level Pearson Correlations of HCAHPS measures • HCAHPS Hospital Characteristics Comparison Charts • Bibliography of published HCAHPS research conducted by the HCAHPS Project Team March 2013 26
Introduction to HCAHPS Survey Training Roles and Responsibilities All Hospitals • Comply with all HCAHPS survey protocols – HCAHPS Quality Assurance Guidelines V8.0 • Provide patient discharge list in timely manner – Allow sampling and surveying within contact window • Provide all administrative data in timely manner • Review warehouse feedback reports • Do not influence patients about HCAHPS survey – Communication with patients – Concurrent surveys March 2013 27
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