Introduction to HCAHPS Survey Training

Introduction to HCAHPS Survey Training
Roles and Responsibilities (cont’d)
Hospitals Using a Survey Vendor
• The Vendor’s role in data collection and submission:
– Receive or develop sample frame of eligible discharges
– Draw sample of discharges and administer survey
– Submit HCAHPS data in standard format via My QualityNet
– Monitor submission reports
• Including Review and Correction Reports
– Comply with oversight process
– Conduct ongoing quality assurance activities
• Including Data Quality Checks
– Monitor HCAHPS Web site for updates
March 2013
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