Introduction to HCAHPS Survey Training

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Introduction to HCAHPS Survey Training The Method of HCAHPS • Ask patients (survey) • Collect in standardized, consistent manner • Analyze and adjust data • Publicly report hospital results • Use to improve hospital quality of care March 2013 6
Introduction to HCAHPS Survey Training 4 Objectives of HCAHPS • Standardization permits meaningful comparisons across hospitals for public reporting • Increased hospital accountability and incentives for quality improvement • Pay-for-performance (Hospital VBP) for IPPS hospitals • Enhanced public accountability March 2013 7
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Introduction to HCAHPS Survey Training

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