Introduction to HCAHPS Survey Training

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Introduction to HCAHPS Survey Training HCAHPS Technical Support • Email: hcahps@azqio.sdps.org − Hospital 6 digit CMS Certification Number (CCN) − Contact information − Hospital name • Telephone: 1-888-884-4007 − Hospital 6 digit CCN − Contact information − Hospital name March 2013 40
Introduction to HCAHPS Survey Training Step 1: Introduction to HCAHPS Survey Training • Who is required to attend? – Survey Vendors – Hospitals conducting HCAHPS for multiple sites – Hospitals self-administering HCAHPS – Subcontractors – New project managers • Who is recommended to attend? – New staff assigned to work on HCAHPS administration – Hospitals contracting with a survey vendor or another hospital for survey administration – Quality Improvement Organizations (QIOs) March 2013 41
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Introduction to HCAHPS Survey Training

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