Introduction to HCAHPS Survey Training

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Introduction to HCAHPS Survey Training Roles and Responsibilities (cont’d) Self-administering Hospitals • Develop sampling frame of eligible discharges • Draw sample of discharges and administer survey • Submit HCAHPS data in standard format via My QualityNet • Monitor submission and feedback reports • Including Review and Correction Reports • Comply with oversight process • Conduct ongoing quality assurance activities • Including Data Quality Checks • Monitor HCAHPS Web site for updates March 2013 30
Introduction to HCAHPS Survey Training Roles and Responsibilities (cont’d) CMS: Support, Report & Oversee • Provide training and technical assistance • Accumulate data • Calculate and publicly report results • Analyze results • Oversee all survey processes • Issue HCAHPS Bulletins, as needed March 2013 31
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Introduction to HCAHPS Survey Training

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