KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes

3Q12 Global Pulse Survey | Market Conditions
Business and IT Service Providers
Market Demand Assessments
KPMG polled leading global business and IT service providers on the current and expected
growth levels in their pipelines for services deals. Providers polled this quarter were much
more bearish regarding new deal pipeline growth projections than they were over the past
several quarters, reflecting the increasingly clogged nature of pipeline in light of buyer
uncertainty and hesitancy.
• Thirty-eight percent of service providers cited
pipeline growth over the past quarter, a decrease of
23 percent from last quarter’s Pulse (see Figure 6),
and the lowest level measured over the life of the
Pulse as conducted by KPMG. It is important to note
that the Pulse surveys measure change in pipeline
growth levels, not absolute pipeline size or revenue
levels.
Figure 6 | Service Providers: Pipeline Growth Last Quarter
16 Shared Services and Outsourcing Advisory / KPMG Sourcing Advisory 3Q12 Global Pulse Survey / October 2012
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