KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes

Management Summary
3Q12 Global Pulse Survey | Summary
Results from the 3Q12 edition of the quarterly global Sourcing Advisor
Pulse surveys find that the mix of service delivery models organizations
are using in their growing portfolio of GBS efforts continues to shift and
evolve. Demand for outsourcing, especially generic back-office or
“horizontal” outsourcing remains weak by historical standards,
according to both third-party business and IT service providers and KPMGI
firms’ advisors and consultants polled. Buyer organizations’ appetites
to undertake any sort of change efforts became more muted in the
quarter, representative of an increasingly pervasive “wait and see”
attitude in uncertain economic times. Additionally, while offshore
outsourcing remains a dominant service delivery model, organizations
continue to exhibit greater relative interest and investment on both
onshore and nearshore outsourcing and captive shared services
centers.
Advisors: Demand by Service Delivery
Model, Past 1–2 Quarters, Net Change in Demand
6 Shared Services and Outsourcing Advisory / KPMG Sourcing Advisory 3Q12 Global Pulse Survey / October 2012
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