KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes
KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes
KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes
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<strong>3Q12</strong> <strong>Global</strong> <strong>Pulse</strong> <strong>Survey</strong> | Management Summary<br />
This quarter’s <strong>Pulse</strong> analyzes trends in buyer’s usage of global shared<br />
services centers as a core GBS component. Relative demand for<br />
domestic shared services centers has increased over the past year,<br />
though buyers maintain an increasingly global footprint for their shared<br />
services operations. Finance and accounting and human resources are<br />
the business functions most commonly placed into a shared services<br />
environment, though there is an increased interest in using shared<br />
services to deliver sourcing and procurement services. Overall, <strong>KPMG</strong><br />
finds increased buyer interest in placing a broad range of business<br />
activities into a shared services environment including strategic work such<br />
data analytics and sales, and marketing support functions.<br />
Advisors: Change in Demand for Domestic Shared Services Centers Past 12 Months<br />
6% 48% 45%<br />
Down<br />
Flat<br />
Up<br />
8 Shared Services and Outsourcing <strong>Advisory</strong> / <strong>KPMG</strong> <strong>Sourcing</strong> <strong>Advisory</strong> <strong>3Q12</strong> <strong>Global</strong> <strong>Pulse</strong> <strong>Survey</strong> / October 2012<br />
© 2012 <strong>KPMG</strong> International Cooperative (“<strong>KPMG</strong> International”). <strong>KPMG</strong> International provides no client services<br />
and is a Swiss entity with which the independent member firms of the <strong>KPMG</strong> network are affiliated.
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