KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes

3Q12 Global Pulse Survey | Trends
Clearly there is room for improvement in buyer success
rates in achieving the goals they seek in the usage
of shared services. One challenge is that as shared
services efforts become more expansive, global, and
complex, achieving success will become more difficult.
More sophisticated and experienced buyers continually
challenge themselves by raising the bar for success.
Many organizations achieve short-term success from
“quick hit” wins (i.e., one-time cost reduction from
moving work offshore, or consolidating IT operations),
but then struggle to continually improve operations
and drive down costs, and stagnate over time from an
improvement standpoint. Finally, there is the challenge
of defining a continual improvement road map, and
completing goals and levels with the associated
benefits and costs to achieve, and the metrics to define
achievement.
Figure 18 | Advisors: Top Goals/Drivers for SSCs & Success Achieving
Shared Services and Outsourcing Advisory / KPMG Sourcing Advisory 3Q12 Global Pulse Survey / October 2012 31
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