KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes

3Q12 Global Pulse Survey | Learn More
All IT BP All Function Global Americas EMEA AsiaPac
SSC Demand
Up 45% 30% 53% 58% 51% 49% 22% 41%
Domestic shared services centers
Nearshore captive shared services centers
Offshore captive shared services centers
Coordination of New Global Sourcing Efforts
Flat 48% 67% 44% 28% 38% 45% 66% 53%
Down 6% 3% 3% 14% 11% 5% 12% 6%
Up 37% 29% 35% 44% 49% 30% 27% 38%
Flat 61% 67% 63% 56% 51% 67% 71% 63%
Down 2% 5% 2% 0% 0% 4% 2% 0%
Up 35% 37% 33% 35% 38% 30% 40% 63%
Flat 50% 49% 57% 48% 43% 54% 55% 38%
Down 14% 14% 10% 18% 19% 17% 5% 0%
Administrative svcs In Place 29% 26% 33% 27% 27% 27% 38% 29%
Customer care In Place 29% 27% 23% 30% 35% 36% 21% 24%
Document svcs (print, mail) In Place 20% 21% 22% 27% 16% 22% 19% 12%
F&A In Place 56% 47% 63% 57% 57% 64% 55% 53%
HR In Place 40% 35% 41% 39% 41% 47% 33% 29%
Industry specific svcs In Place 13% 13% 11% 20% 8% 11% 14% 18%
IT In Place 57% 61% 63% 57% 62% 67% 52% 59%
REFM In Place 11% 6% 11% 18% 16% 15% 10% 6%
R&D In Place 9% 10% 11% 11% 5% 11% 12% 6%
Sourcing & procurement In Place 30% 29% 39% 27% 30% 35% 29% 6%
Functional SSC Demand-Expand Next 12 Months
Administrative svcs 25% 31% 20% 30% 14% 20% 31% 29%
Customer care 22% 24% 23% 25% 27% 15% 19% 41%
Document svcs (print, mail) 12% 13% 16% 11% 14% 9% 12% 6%
F&A 52% 53% 53% 45% 49% 45% 64% 65%
HR 47% 48% 44% 50% 51% 38% 43% 65%
Industry specific svcs 19% 11% 20% 20% 14% 22% 14% 24%
IT 43% 56% 36% 34% 38% 42% 50% 35%
REFM 23% 18% 22% 27% 27% 25% 12% 12%
R&D 16% 13% 11% 20% 22% 15% 12% 24%
Sourcing & procurement 46% 44% 47% 48% 43% 47% 43% 47%
Shared Services and Outsourcing Advisory / KPMG Sourcing Advisory 3Q12 Global Pulse Survey / October 2012 43
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