KPMG Sourcing Advisory 3Q12 Global Pulse Survey - KPMG Institutes

3Q12 Global Pulse Survey | Learn More
Appendix
Key Questions by Advisors’ Primary Geography and Outsourcing Focus Area
All IT BP All Function Global Americas EMEA AsiaPac
Top Approaches to Change
Improve current SSC/outsourcing governance 67% 70% 65% 66% 57% 64% 67% 50%
Internal process improvement/re-engineering efforts 46% 44% 51% 48% 40% 41% 45% 56%
Investments into/improvements to enterprise software systems 17% 16% 19% 23% 14% 23% 10% 11%
Investments into cloud computing services 28% 41% 24% 34% 29% 30% 27% 22%
Use/expansion of SSCs 44% 25% 57% 46% 45% 54% 29% 50%
Use/expansion of offshore captive SSCs 21% 21% 26% 18% 26% 21% 18% 39%
Use/expansion of ITO 42% 63% 22% 48% 38% 43% 55% 22%
Use/expansion of BPO 22% 17% 27% 30% 14% 31% 29% 22%
Nothing/major improvements not required 1% 1% 1% 2% 0% 2% 2% 0%
Nothing/lack of ambition/execute support/funding 2% 4% 3% 0% 2% 2% 0% 6%
Top Functional Focus Areas
All areas, including IT 15% 20% 19% 18% 7% 16% 19% 11%
All business functions 13% 10% 14% 16% 17% 13% 10% 22%
Vertical industry specific bus. functions 6% 9% 6% 14% 2% 13% 6% 6%
Customer care 12% 11% 14% 14% 19% 10% 2% 17%
F&A 56% 47% 59% 57% 55% 51% 60% 61%
HR 31% 24% 34% 27% 38% 28% 27% 22%
IT 65% 78% 47% 73% 67% 64% 75% 44%
Manufacturing 3% 4% 4% 7% 0% 3% 2% 6%
Procurement/source to pay 29% 28% 34% 30% 21% 36% 27% 39%
REFM 8% 3% 10% 11% 7% 11% 8% 0%
R&D 1% 1% 0% 2% 5% 0% 0% 0%
Sales & marketing 4% 6% 6% 5% 7% 5% 0% 0%
Supply chain 16% 16% 23% 18% 10% 20% 13% 17%
Transportation/logistics 3% 3% 4% 2% 0% 3% 2% 6%
Shared Services and Outsourcing Advisory / KPMG Sourcing Advisory 3Q12 Global Pulse Survey / October 2012 41
© 2012 KPMG International Cooperative (“KPMG International”). KPMG International provides no client services
and is a Swiss entity with which the independent member firms of the KPMG network are affiliated.