Whitepaper IBM FSM - Cenit AG Systemhaus

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2.2.5 Make oR buy 07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM How does FSM interfere with the Enterprise Systems Management tools? If I have invested millions of $ into IBM Tivoli, HP OpenView or other vendors, why should I buy FSM? Can‘t I use my ESM tools and build it on my own? The answer is very simple. FSM provides the ECM specific application health monitoring using ECM internal API and tools, which is not covered by the ESM vendors. And it cannot be built on your own, as it requires deepest knowledge of the ECM components and involves high efforts - for every new ECM release. So FSM does not replace any ESM tools, but adds value to them. FSM is targeting the ECM administrators and application specialists in 2nd Level Support, but is also helping IT Operations and Service Desk staff by providing the full picture in their existing ESM‘s event consoles – without the need to reinvent the wheel. FSM provides additional know-how to the ECM administrators, as for each monitor and thousands of log file events FSM provides knowledge base entries which will help to identify the problem and possible corrective actions. This knowledge base is part of the product and represents many years of ECM administration experience. Of course this knowledge base can be extended with customerspecific instructions, e.g. organizational specific instructions or information regarding applications, which have been added to the monitoring during the implementation of FSM (e.g. custom-built applications). 10
2.3 the benefits Monitoring IBM ECM environments with FSM provides the following benefits: 07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM • Comprehensive monitoring of IBM ECM components and their underlying infrastructure in one Single Point of Control • IBM ECM specific Knowledge Base to support and expedite problem analysis • Stabilization of the IBM ECM platform • Higher availability of IBM ECM based IT services due to error prevention and reduced problem resolution efforts improves service quality for LOB • Better and cost efficient fulfillment of Service Level Agreements • Reduction of trouble tickets in the Service Desk • Integration of IT Operations and Service Desk due to event forwarding to Enterprise Systems Management Tools allows central operation of IBM ECM 24*7 • Automation of non-value-adding routine work in the daily administration and monitoring improves the productivity of IBM ECM administrators and reduces operational costs • Integration of IBM ECM as managed application into an enterprise-wide IT Service Management allows usage of established IT Service Management processes Thanks to FSM the ECM application specialists in 2nd Level Support can focus their attention to the further development and optimization of the IBM ECM platform instead of wasting their time with non-value-adding routine work in the daily administration and monitoring. All the same they – and IT Operations and Service Desk – can be sure that they will be alerted immediately in case of a current or an upcoming error or event. With that FSM helps to deliver Service Level Agreements defined for the ECM platform in a more reliable and efficient way. The end users get a better experience of ECM and embrace new opportunities for an enterprise-wide usage. Operational costs are reduced; high costs due to productivity losses in the LOB are avoided. Many well-known customers in various industries all over the world rely on FSM to make sure that their ECM platform is working properly – and is meeting the expectations of their LOB. This is especially true for the banking, financial services and insurance industries as well as government agencies, where ECM & BPM applications often are used in customer-facing business processes. At www.cenit.de/fsminfo you can find customer success stories for download. 11
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Whitepaper IBM FSM - Cenit AG Systemhaus

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