Whitepaper IBM FSM - Cenit AG Systemhaus
Whitepaper IBM FSM - Cenit AG Systemhaus
Whitepaper IBM FSM - Cenit AG Systemhaus
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1. Reliable and efficient<br />
opeRation of ibM ecM<br />
solutions<br />
07/2010 | © cenit<br />
WhitepapeR<br />
fsM – application<br />
Management for ibM ecM<br />
In many enterprises <strong>IBM</strong> ECM solutions such as <strong>IBM</strong> FileNet or <strong>IBM</strong> Content Manager 8 are used<br />
in mission-critical business processes. To ensure a reliable and at the same time efficient operation<br />
of this ECM platform results in complex challenges for the IT Service Management. The ECM<br />
monitoring solution <strong>IBM</strong> FileNet System Monitor (<strong>FSM</strong>) offers an <strong>IBM</strong> ECM specific application<br />
management solution, which can be integrated seamlessly into central Enterprise Systems Management<br />
solutions such as <strong>IBM</strong> Tivoli.<br />
The benefits are manifold:<br />
• Comprehensive, proactive monitoring of <strong>IBM</strong> ECM components and their infrastructure in one<br />
Single Point of Control improves availability and end user experience for Lines-of-Business<br />
• Better and cost efficient fulfillment of Service Level Agreements<br />
• Integration of IT Operations and Service Desk for central operation of <strong>IBM</strong> ECM 24*7<br />
• Automation of non-value-adding routine work of <strong>IBM</strong> ECM administrators reduces operational<br />
costs<br />
<strong>FSM</strong> helps to deliver Service Level Agreements related to the <strong>IBM</strong> ECM platform in a more reliable<br />
and efficient way. The end users get a better experience of ECM and embrace new opportunities<br />
for an enterprise-wide usage. Operational costs are reduced; high costs due to productivity losses<br />
in the LOB are avoided.<br />
03
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