Whitepaper IBM FSM - Cenit AG Systemhaus

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Picture 9: Remote Tasks in FSM 07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM The Knowledge Base of FSM provides information about error cause and potential corrective actions for events collected by FSM from monitors as well as logfiles (Picture 10). This Knowledge Base can be extended by the ECM administrator to provide customer-specific instructions how to handle events, e.g. related to homegrown applications or which are organization-specific, e.g. how to handle events after hours. For these custom knowledge base entries you can use HTML code, e.g. to provide direct links to other sources of information or tools. 26
Picture 10: FSM Knowledge Base entries related to IBM FileNet logfiles 07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM The end-to-end performance management solution ServiceTracer can be integrated in FSM, allowing ECM administrators not only to see events coming from the ECM platform, but also from the end user experience. Here we can see how these performance events collected from ServiceTracer can be presented in the FSM Management Console in an own area (Picture 11). Picture 11: ECM performance information collected from ServiceTracer 27
Page 1 and 2: WhitepapeR Reliable and efficient o
Page 3 and 4: 1. Reliable and efficient opeRation
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Page 7 and 8: 2.2.2 application ManageMent foR ib
Page 9 and 10: 2.2.4 getting the Whole pictuRe 07/
Page 11 and 12: 2.3 the benefits Monitoring IBM ECM
Page 13 and 14: 3.2 high aVailability 07/2010 | ©
Page 17 and 18: 5. add-on solution foR end-to-end p
Page 21 and 22: 2: Warnings related to the IBM Cont
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Whitepaper IBM FSM - Cenit AG Systemhaus

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