Whitepaper IBM FSM - Cenit AG Systemhaus

More documents

Recommendations

Info

2. the Value pRoposition 2.1 the business challenge 07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM The IBM ECM platforms IBM FileNet and IBM Content Manager / Content Manager OnDemand often are used in mission-critical business processes e.g. claims processing, underwriting or customer service. When this platform becomes unavailable, the damage – in employee productivity and lost revenue as well as lost reputation – is very high. Therefore the Lines of Business (LOB) require a high availability of this IT service. To guarantee the availability of the IBM ECM platform, most IT organizations implement High Availability and Disaster Recovery strategies. However this is not sufficient to deliver the Service Level Agremeents requested by the LOB. In a survey analysts found that only approx. 20% of application downtime was caused by hardware failures or environmental issues, whereas approx. 80% of application downtime was caused by application or operator errors. Addressing these 80% error causes results in high efforts in IT Operations and Service Desk, often 24*7, due to the fact that the ECM systems in most organizations are still operated manually. Enterprise Systems Management tools are restricted to a basic monitoring of ECM components, but they do not provide any ECM specific functional application health monitoring. The manual operation of ECM systems however compromises the fulfillment of Service Level Agreements for the LOB and results in high operational costs in the IT organization. The only way to solve this dilemma is to automate non-value-adding activities in the daily administration and monitoring of the ECM systems. Therefore it is mandatory to extend an IT organization’s Event Management processes and tools to the ECM systems in order to monitor and assess their health status at any given time from a functional perspective, not from a component perspective. 04
07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM A Forrester survey shows the impact of cost reductions in the daily operation on the IT budget. Leading IT organizations are able to allocate a far higher percentage of the IT budget to new investments instead of „burning“ the money in maintaining the status quo. Overall IT budget New Investments 20% 80% Source: Forrester Business Technographics Survey, 2006 Grafik Ongoing Operations Wasted Cost • Best companies are 60/40; some approaching 50/50 • Ratio is a key indicator of both the efficiency of IT, as well as IT value Several IT Service Management studies show that more than 70% of application problems were not detected by the application administrators, but by the end users. Identifying the root cause of a problem often takes hours, especially in complex J2EE environments, and involves different groups in the IT organization. This results in more downtime and operational costs than necessary - and certainly does not help to meet the end users‘ expectations. 05
Page 1 and 2: WhitepapeR Reliable and efficient o
Page 3: 1. Reliable and efficient opeRation
Page 7 and 8: 2.2.2 application ManageMent foR ib
Page 9 and 10: 2.2.4 getting the Whole pictuRe 07/
Page 11 and 12: 2.3 the benefits Monitoring IBM ECM
Page 13 and 14: 3.2 high aVailability 07/2010 | ©
Page 15 and 16: 07/2010 | © cenit WhitepapeR fsM -
Page 17 and 18: 5. add-on solution foR end-to-end p
Page 21 and 22: 2: Warnings related to the IBM Cont
Page 27 and 28: Picture 10: FSM Knowledge Base entr

Whitepaper IBM FSM - Cenit AG Systemhaus

Create successful ePaper yourself

Delete template?

Save as template?