Whitepaper IBM FSM - Cenit AG Systemhaus

5. add-on solution foR
end-to-end peRfoRMance
ManageMent
07/2010 | © cenit
WhitepapeR
fsM – application
Management for ibM ecM
As the end user‘s performance depends on many components, the performance monitoring within
the ECM engines is not sufficient to guarantee the quality of service requested by the LOB. Only
an end-to-end monitoring from the front-end provides significant information of the end user‘s
experience of his ECM applications.
CENIT offers a special add-on for FSM to monitor the experience of an ECM end user 24x7. This
solution – called „ServiceTracer“ for FSM – monitors both the availability and the response time
of the ECM applications from an end user perspective in central as well as remote locations. That
also includes the network performance for remote locations.
This offering supports the entire Software Lifecycle Management, i.e. is not only used during the
operation of the application. It can also be used prior to its roll-out to support proper quality testing
and performance analysis to make sure that the end users really get what they expect. If performance
problems occur, it helps to do root-cause analysis and to identify bottlenecks. Management
reports provide Key Performance Indicators (KPIs), which can be used for Service Level Reporting,
within the IT department and for the LOB (show them how good you are!). The historical data can
be analyzed to identify trends, e.g. to assess upcoming capacity bottlenecks and to support a proper
sizing of the ECM environment.
„ServiceTracer“ provides multiple features:
• The ServiceTracer Client is a robot which is acting like an end user. This robot is measuring
the response time of ECM transactions, e.g. retrieving a document, against thresholds. The
ServiceTracer Client can be installed in any location in which ECM end users are working and
Service Levels have to be delivered. The measurement is based on image pattern recognition,
so ServiceTracer can measure the performance of any ECM front-end application - whether it
is the IBM FileNet Workplace, IBM eClient or WEBi, front-end applications of IBM Business
Partners, SAP or custom-built front-ends.
• The NetworkTracer measures the performance of the network connecting the ECM platform with
the ServiceTracer Client, i.e. the end user, in the remote locations.
• Both measurements are run against thresholds and if these are breached alerts are sent to the
FSM Management Console. This enables the ECM administrators to run their ECM platform
proactively from a backend and an end user perspective.
• ServiceTracer is very easy to handle and to administrate, so that there are only little training
efforts. A workflow editor simplifies the creation of new robots to monitor additional applications.
This can be done by the ECM administrators, as it does not require expert know-how.
• Service Level Reports can be created automatically and be published through a web portal or
distributed as PDF via email.
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