Whitepaper IBM FSM - Cenit AG Systemhaus

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Depending on how granular you define the performance measurement you get detailed information about response times for single activities performed in a typical end user workflow. The more granular you define the measurement, the easier it is to identify performance bottlenecks. In Picture 12 we can see the measurement of 5 single activities in an IBM FileNet Workplace application, executed in the location Stuttgart in the business process „Customer Service“. As all activities were delivered within their thresholds, the overall status of this measurement is „OK“. Picture 12: Performance information related to the IBM FileNet Workplace 07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM 28
07/2010 | © cenit WhitepapeR fsM – application Management for ibM ecM ServiceTracer can be used to measure the performance of any front-end application. That allows you to measure access to documents stored in the ECM platform from 3rd party applications, e.g. SAP or CENIT‘s advanced case management solution ECLISO, or from homegrown applications. In Picture 13 we can see the performance measurement for a SAP application connected to the IBM ECM system. 13: Performance information related to a SAP application 29
Page 1 and 2: WhitepapeR Reliable and efficient o
Page 3 and 4: 1. Reliable and efficient opeRation
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Page 9 and 10: 2.2.4 getting the Whole pictuRe 07/
Page 11 and 12: 2.3 the benefits Monitoring IBM ECM
Page 13 and 14: 3.2 high aVailability 07/2010 | ©
Page 17 and 18: 5. add-on solution foR end-to-end p
Page 21 and 22: 2: Warnings related to the IBM Cont
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Whitepaper IBM FSM - Cenit AG Systemhaus

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