Vision 2020 - Transportation Research Group of India

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CHAPTER-I Government of India Ministry of Railways (Railway Board) SERVING THE NATION: ROLE OF INDIAN RAILWAYS VISION STATEMENT Indian Railways shall provide efficient, affordable, customer-focused and environmentally sustainable integrated transportation solutions. It shall be a vehicle of inclusive growth, connecting regions, communities, ports and centers of industry, commerce, tourism and pilgrimage across the country. The reach and access of its services will be continuously expanded and improved by its integrated team of committed, empowered and satisfied employees and by use of cutting-edge technology. Indian Railways (IR) has played a critical and historical role in weaving our huge country into a nation. Its network of over 64000 route-kms has integrated markets and connected communities over widely spread out geographies across the length and breadth of the country. In the year 2008-09, IR carried over 6900 million passengers and lifted 833 million tonnes of freight traffic, making it the third largest railway network in the world in terms of size, the world's topmost passenger carrier (in terms of Passenger Kilometers) and fourth largest rail freight carrier. 1.1 IR is the backbone of India's transport infrastructure, along with the national highways and ports. It is estimated that more than 35% of the total freight traffic (tonne-kilometers) of the country moves by rail (Total Transport System Study by RITES, 2009 carried out for Planning Commission). Moreover, for certain core infrastructure sectors such as coal, power, steel and cement and other critical sectors like fertilizer, the share is much higher, in some cases as high as 70%. Indian Railways employs 1.4 million employees directly and several times larger the number indirectly through forward and backward linkages. The quality, capacity and the performance of IR's infrastructure, therefore, is of crucial importance for the nation. The Indian economy and the citizens of the country deserve modern and efficient railways which could impart a competitive edge to the country in the present era of an integrated global economy. 1.2 The purpose of this document is to lay down the vision which would enable IR to meet the expectations of the nation and play its rightful role as the catalyst of economic development of the country in the times to come. Indian Railways will be guided by the following Vision to live up to this role: 1
Government of India Ministry of Railways (Railway Board) Indian Railways shall provide efficient, affordable, customer-focused and environmentally sustainable integrated transportation solutions. It shall be a vehicle of inclusive growth, connecting regions, communities, ports and centers of industry, commerce, tourism and pilgrimage across the country. The reach and access of its services will be continuously expanded and improved by its integrated team of committed, empowered and satisfied employees and by use of cutting-edge technology. 1.3 The core objective underlying the above Vision is to take Indian Railways to a new trajectory of high growth and reinforce its centrality to the growth momentum of the Indian economy. This shall be achieved by: (a) (b) (c) (d) (e) Providing compelling value to all customers and citizens through highly competitive high-quality services. Expansion and modernization of Railway network to provide inclusive service remove bottleneck and create capacity. Improving productivity of assets and efficiency of operations through technological and managerial innovation. Judicious reorganization of Railway's activities into distinct business lines and profit centres. Building a highly cohesive and motivated organization with emphasis on Human Capital. 2
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Vision 2020 - Transportation Research Group of India

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