Vision 2020 - Transportation Research Group of India

completely hassle-free. PRS/UTS terminals, e-ticket services, tickets through post offices, ATMs, petrol
pumps and smart-card based tickets for unreserved travel would be expanded to improve access. New
and emerging technologies will be harnessed towards this end.
c) Periodic and regular passenger/market surveys would be conducted. The results will be used to redesign
services and delivery. IT tools would be used to develop - Customer Relationship Management
(CRM) and Yield Management Systems.
3 Freight Business
a) The emphasis would be to meet the exacting needs of customers in terms of timeliness and quality of
service. Time-tabled and guaranteed- delivery freight services would become the norm. Freight services
will also be designed to meet pre-determined schedules of customers. Dedicated freight corridors will
greatly help in achieving this goal.
b) There would be a constant stress on cost efficiencies through reductions in terminal and en route
detections and rationalization of carriage and wagon examinations.
c) Loyal customers who transport their cargos from siding to siding on rail and contribute to the efficiency of
operations by installation and operation of efficient freight terminals and handling systems would be
incentivised by sharing a part of the efficiency gain with them.
d) Freight terminals and sidings for use of multiple users will be encouraged.
e) Tariff-setting would be a dynamic and market-based exercise.
f) Rolling stock with high payload to tare ratio( at least 3.5 vis-à-vis 2-2.5 now), tailored to the needs of
customers would be developed and deployed.
g) IT-based MIS and customer relationship management (CRM) systems would be adopted for inter alia,
paperless transaction for indenting, freight payment and invoice forwarding as well as real time tracking of
cargo.
h) Average speed of freight trains would be improved from 25 to 50 kmph.
4 Passenger Business
a) Passenger business will be reorganized into three distinct segments, namely, fast intercity, slow-moving
passenger and suburban. A separate organization for sub-urban business, replacement of conventional
rolling-stock of the slow passengers by MEMU/DMUs and a range of fast services including high-speed
services would be the thrust of the policy.
b) 50 stations already announced for development into world-class stations through PPP would be
completed and more would be taken up. Multi-functional complexes will be developed at 50
stations to provide the passengers with high-quality services and amenities.
c) 375 stations identified as Adarsh Stations would be developed and provided with all modern amenities
like drinking water, toilets, waiting rooms, dormitory and modern train indication, displays and signages.
d) Terminal capacity will be built up to match demand. Modern maintenance terminals equipped with
automatic coach washing plants, train preparation facilities, sustainable waste management systems,
all- whether pit lines, mechanized checking, detection and repair systems would be installed.
e) Maximum permissible speeds for premium passenger trains would be improved to 160-200 kms on the
Government of India
Ministry of Railways
(Railway Board)
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