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2006-06-12006.6.701:58PM페이지38001채널맥(3443-0701)
GePS Special
/ Narajangteo
6Current status and
characteristics
of u-procurement
infrastructure construction
Enterprises can reduce total costs by 20
percent through effective use of
procurement function. Likewise, the
effective use of procurement function in
the public sector is directly linked to
national competitiveness.
Accordingly, PPS has reduced
procurement cost through electronic
procurement process and improved
transparency and fairness of procedures.
However, as the environment
surrounding procurement administration
has changed at a rapid pace, PPS built
infrastructure for various ubiquitous
procurement services.
- Ubiquitous wireless electronics
bidding service through PDA
In keeping with the participatory government’s
u-Korea policy, PPS established
a ubiquitous electronics procurement strategy
that enables users to use the service at
any time and anywhere and introduced the
mobile e- bidding service by making use of
PDA.
As an initial step, PPS offered the “PDA
bidding information inquiry service” from
March 2004 to help suppliers make easy
access to the GePS and acquire necessary
information at any time and anywhere.
From December 2004, PPS operated the
mobile electronic bidding service using
PDA on an experimental basis, carefully
verifying security, the most important
thing in e-bidding.
PPS applied the mobile electronic service
to all biddings from March 2005,
opening the era of ubiquitous e-procurement
in earnest.
Security and confidence are the most
important things in e-bidding. As a result,
PPS adopted online transactions based on
official certificate for mobile electronics
bidding.
The mobile e-bidding using PDA is
designed for users who cannot make connection
to PC. Nevertheless, a total of
3,000 people participated in biddings
through PDA in 2005, proving that ubiquitous
e-procurement system has been settling
down.
- Development of the government goods
management system using RFID
As of the end of 2005, the government
possessed 12 million kinds of goods worth
$7 billion won. In the past, government
officials had to record quantities and
product names on a paper register and
input them into the National Finance
Information System (NAFIS), spending a
lot of manpower and time for management
of the government goods, but resulting in a
decline in transparency and correctness.
PPS, which is in charge of asset
management of the government goods, felt
the necessity to introduce a real time asset
management system for these goods, and
carried out a model project for the goods
management system using RFID in
cooperation with the National
Computerization Agency in June 2005.
By using the new RFID goods
management system, PPS enhanced
productivity of goods management by
about four times over the existing good
management method and promoted
correctness of its survey of goods.
- Customer Relationship Management
(CRM)
Although private enterprises seeking
profits already adopted the Customer
Relationship Management (CRM), it was
rare for the public sector to introduce the
CRM.
PPS operated with corporate special
accounting is a public institution, but conducts
business in a similar way to that of
private enterprises. Accordingly, it introduced
the CRM for the first time among
government agencies to consider both public
interest and profitability.
With the construction of the CRM system,
PPS was able to offer differentiated
procurement information to customers at a
time when they wanted, away from the past
method of offering the same procurement
information to all customers.
Meanwhile, suppliers are able to receive
the interested bidding information by business
line, supply good, region and amount.
Users in the past had to spend much
time and efforts to find out information
they wanted among about 14,000 pieces of
information in GePS. Now, however, users
can find selected and personalized information
they want rapidly and conveniently
once they create the necessary conditions.
In the past, to get the necessary information,
customers had to make a call or
visit homepage directly to confirm.
However, currently they can get necessary
information through e-mail or SMS on
mobile phones.
- Offering of fresh information through
Web call center
In April 2004, PPS added the Web call
service to the government procurement
call center, which had been operated as a
communication connection channel with
customers, as part of its efforts to develop
the existing “simple call center
consultation business for civil affairs” into
a “customer satisfaction center.”
GePS users can engage in direct
consultations with a consultant in real time
through letters, voice or video while seeing
the consultant’s face, resulting in
significant improvement of quality and
confidence of consultation.
GePS also offers the call-back service
by responding to a customer’s question by
phone at a time when the customer wants
later in case his or her question was made
after office hours.
Along with the improvement of the call
center system, PPS also improved its
operational methods. In the past,
consultations about professional
procurement business were made between
a customer and an official of relevant
department who was connected by a
consultant at the call center.
From April 2006, however, PPS
introduced a three-way call method under
which a customer, a consultant at a call
center and a professional official of PPS
call each other simultaneously and
instantly. It reflects PPS’s firm will to
make its call center the best call center
within the government with zero of
customer dissatisfaction and a 100 percent
response rate.
7Procuring IT major
projects
GePS has become an important key
facility of the country in public procurement
activities. It goes without saying that
if GePS is destroyed or an obstacle occurs,
confusion or calamity could result.
PPS will make GePS the next-generation
GePS providing users with more convenient
procurement activities through persistent
improvement of functions.
Firstly, it will create the best e-business
environment to help customers procure
top-level goods and services. To this end, it
will diversify services, strengthen consulting
function through offering of contents
with high value added, including information
on price, enterprises, products, business
appraisal and laws and regulations, as
well as enhance effectiveness of public
procurement.
Secondly, it will offer a differentiated
tailor-made e-procurement service to public
institutions and suppliers by using the
Customer Relationship Management
(CRM) system.
Along with this, it will operate its procurement
call center in such a way as to
gather feedback from all customers and
play a role as a Customer Integration
Center (CIC) by treating customers actively
and positively.
Thirdly, PPS will improve the functioning
of the intellectual product information
system, the Ontology, for effective search
and classifications of various product
information by private and government
sectors. It will seek to realize the collaborative
e-government through integration of
systems and offering of seamless administrative
service.
Fourth, it will expand the service offering
mobile information and apply RFID
technology, creating a ubiquitous e-procurement
environment, where users can
utilize the system at any time and anywhere.
Finally, it will make joint efforts with
international organizations, including the
World Bank, the ADB and the UNESCAP,
to herald GePS to global society, while
playing a leading role for standardization
of e-procurement in the international community.
Through such persistent service
reforms, PPS will continue playing a key
role in leading the e-procurement both at
home and abroad, while exerting best
efforts for spreading e-commerce between
countries, between public and private sectors,
and between private enterprises.
8Activities and
expected benefits
of PPS in WCIT 2006
The excellence of GePS was already
recognized for its winning of the Public
Service Award from the U.N. in 2003. In
addition, GePS won the Global IT
Excellence Award from the WITSA this
time, cementing its position as a leader of
the world’s e-procurement. About 2,000
dignitaries and guests from 80 countries
attended the WCIT 2006; therefore, it was
a good chance to publicize GePS to the
world.
During the event period, PPS held GePS
reform example forum and introduced the
process of building GePS, functions and
characteristics of GePS, as well as transparent
and effective appearances of the
government procurement system to global
IT leaders.
In addition, PPS announced the successful
case of GePS at the e-government
forum organized by the Texas state government.
At a press conference for winners, Chin
Dong-soo, CEO of PPS said, “PPS plans to
share know-how of GePS with global society
as a leader in e-procurement and actively
cooperate with international organizations
to spread transparent and effective e-
procurement systems to foreign countries.”
By winning the Global IT Excellence
Award this time, PPS reaffirmed the reputation
of GePS leading the world’s e-procurement
and enhanced the status of Korea
as an advanced IT country in the global
society.
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