PROVIDER MANUAL - Sendero Health Plans

More documents

Recommendations

Info

Sendero Provider Manual Page 150 of 184 SUPPLIES COVERED EXCLUDED COMMENTS/MEMBER CONTRACT PROVISIONS For Members who could be sustained on an age-appropriate diet. Traditionally used for infant feeding In pudding form (except for people with documented oropharyngeal motor dysfunction who receive greater than 50 percent of their daily caloric intake from this product) For the primary diagnosis of failure to thrive, failure to gain weight, or lack of growth or for infants less than twelve months of age unless medical necessity is documented and other criteria, listed above, are met. Food thickeners, baby food, or other regular grocery products that can be blenderized and used with an enteral system that are not medically necessary, are not covered, regardless of whether these regular food products are taken orally or parenterally. Gloves X Exception: Central line dressings or wound care given by home care agency. Hydrogen Peroxide X Over-the-counter supply. Hygiene Items X Incontinent Pads X Coverage limited to children age 4 or over only when prescribed by a doctor and used to give care for a covered diagnosis as outlined in a treatment care plan Insulin Pump (External) Supplies X Supplies (e.g., infusion sets, syringe reservoir and dressing, etc.) are eligible for coverage if the pump is a covered item. Irrigation Sets, Wound Care X Able to get coverage when used during covered home care for wound care. Irrigation Sets, Urinary X Able to get coverage for person with an indwelling urinary catheter. IV Therapy Supplies X Tubing, filter, cassettes, IV pole, alcohol swabs, needles, syringes and any other related supplies necessary for home IV therapy. K-Y Jelly X Over-the-counter supply. Lancet Device X Limited to one device only. Lancets X Able to get coverage for person with diabetes. Med Ejector X Needles and See Diabetic Supplies Syringes/Diabetic Needles and See IV Therapy and Dressing Supplies/Central Line. Syringes/IV and Central Line Needles and Syringes/Other X Able to get coverage if a covered IM or SubQ medication is being administered at home. Normal Saline See Saline, Normal Novopen X Ostomy Supplies X Items eligible for coverage include: belt, pouch, bags, wafer, face plate, insert, barrier, filter, gasket, plug, irrigation kit/sleeve, tape, skin prep, adhesives, drain sets, adhesive remover, and pouch deodorant. Items not eligible for coverage include: scissors, room deodorants, cleaners, rubber gloves, gauze, pouch covers, soaps, and lotions. Parenteral Nutrition/Supplies X Necessary supplies (e.g., tubing, filters, connectors, etc.) are eligible for coverage when the Health Plan has authorized the parenteral nutrition. Saline, Normal X Eligible for coverage: a) when used to dilute medications for nebulizer treatments; b) as part of covered home care for wound care; c) for indwelling urinary catheter irrigation. Stump Sleeve Stump Socks Suction Catheters Syringes X X X See Needles/Syringes. Sendero Customer Services 1-855-526-7388 Network Management 1-855-895-0475 Health Services Dept.: 1-855-297-9191 (FAX 1-512-275-2862)
Sendero Provider Manual Page 151 of 184 SUPPLIES COVERED EXCLUDED COMMENTS/MEMBER CONTRACT PROVISIONS Tape See Dressing Supplies, Ostomy Supplies, IV Therapy Supplies. Tracheostomy Supplies X Cannulas, Tubes, Ties, Holders, Cleaning Kits, etc. are eligible for coverage. Under Pads See Diapers/Incontinent Briefs/Chux. Unna Boot X Eligible for coverage when part of wound care in the home setting. Incidental charge when applied during office visit. Urinary, External Catheter & Supplies X Exception: Covered when used by incontinent male where injury to the urethra prohibits use of an indwelling catheter ordered by the Primary Care Provider and approved by the plan Urinary, Indwelling Catheter & Supplies X Cover catheter, drainage bag with tubing, insertion tray, irrigation set and normal saline if needed. Urinary, Intermittent X Cover supplies needed for intermittent or straight catherization. Urine Test Kit X When decided to be medically necessary. Urostomy supplies See Ostomy Supplies. CP 2.5 Sendero’s Value Added Service In addition to the benefits included in the CHIP Perinatal, Sendero provides certain value added services for Members. The Sendero value added services are: Value Added Service Nurse Line Extra Help with Getting a Ride CHIP Perinatal NEWBORN Program SERVICE: Sendero will make available to the caregivers of CHIP Perinatal Newborn Members a 24 hour a day, 365 days per year nurse advice line. Caregivers will be able to access the nurse line via a toll-free telephone number. The nurse line will be able to assist the Caregiver with various health-related questions, as well as provide guidance as to when to access emergency facilities for the newborn member. SERVICE: Sendero will help arrange transportation to physician appointments for the Perinatal Newborn beyond those services covered by the MTP program LIMITATIONS: plan reserves the right to determine medical necessity In addition to the benefits for the CHIP Perinatal Member (unborn child), Sendero provides certain value added services for mother of the unborn Member. The Sendero value added services are: Value Added Service Nurse Line CHIP Perinatal SERVICE: Sendero will make available to CHIP Perinatal expectant mothers a 24 hour a day, 365 days per year nurse advice line. Members will be able to access the nurse line via a toll-free telephone number. The nurse line will be able to assist Members with various health-related questions, as well as provide guidance as to when to access emergency facilities. Sendero Customer Services 1-855-526-7388 Network Management 1-855-895-0475 Health Services Dept.: 1-855-297-9191 (FAX 1-512-275-2862)
Page 1 and 2:
Sendero Provider Manual Page 1 of 1
Page 3 and 4:
Page 5 and 6:
Page 7 and 8:
Page 9 and 10:
Page 11 and 12:
Sendero Provider Manual Page 11 of
Page 13 and 14:
Page 15 and 16:
Page 17 and 18:
Page 19 and 20:
Page 21 and 22:
Page 23 and 24:
Page 25 and 26:
Page 27 and 28:
Page 29 and 30:
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Page 47 and 48:
Page 49 and 50:
Page 51 and 52:
Page 53 and 54:
Page 55 and 56:
Page 57 and 58:
Page 59 and 60:
Page 61 and 62:
Page 63 and 64:
Page 65 and 66:
Page 67 and 68:
Page 69 and 70:
Page 71 and 72:
Page 73 and 74:
Page 75 and 76:
Page 77 and 78:
Page 79 and 80:
Page 81 and 82:
Page 83 and 84:
Page 85 and 86:
Page 87 and 88:
Page 89 and 90:
Page 91 and 92:
Page 93 and 94:
Page 95 and 96:
Page 97 and 98:
Page 99 and 100: Sendero Provider Manual Page 99 of
Page 149: Sendero Provider Manual Page 149 of
show all

PROVIDER MANUAL - Sendero Health Plans

Create successful ePaper yourself

Delete template?

Save as template?