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'services' as - Dubberly Design Office

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Convergence can be leveraged<br />

for all products + services—<br />

across each touch point in the sales-experience cycle<br />

Connect Orient Interact Extend Advocate<br />

Message<br />

Multimedia<br />

Interactivity<br />

Social Networks<br />

Web-services<br />

Context Awareness<br />

Service <strong>Design</strong>: 12 Principles<br />

82

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