2009 - City of Lakeland

Outcomes
Informed and Engaged Employees
Foster an organizational culture that values open
communication, employee involvement and feedback.
Develop and promote a process enabling employees
to communicate knowledgeably about City programs,
issues and services by developing an employee
Ambassador Program that will allow employees a
hands-on, interactive learning session that covers all
areas of City government.
Enriched Community Workforce
Establish area “Workforce Development
Partnerships” with area schools by developing a
power academy to attain a skilled workforce for
Lakeland Electric. Encourage and develop highskilled
labor sectors. Promote higher education
levels in the community to meet emerging needs of
area employers. Promote diverse cultural
opportunities.
Informed and Engaged Community
Promote effective communications with all residents
and stakeholders by developing Lakeland Government
Network (LGN) to be stand alone government access
television station. Encourage
a shared sense of community
involvement and responsibility
by partnering with Lakeland
Vision in focus groups and
community circles to involve
citizens in governmental
process. Define and protect
Local Government Home
Rule and communicate costs of implementing Federal
and State unfunded mandates.
Sustainable Business Environment
Support area economic development initiatives by
sending a group of managers with the clout to
expedite permitting to meet the customer to shepherd
their paperwork through the system to add to the
comfort of the decision to locate in Lakeland. Promote
high skilled-high wage employment opportunities.
Promote the establishment and sustainability of small
businesses.
Enriched Organization Workforce
Promote career development and educational
opportunities by educating employees about
qualification processes, educational/eligibility
requirements and certification processes. Recruit,
hire and retain highly skilled employees by
developing a toolkit to assist hiring authorities with
recruitment processes. Research, develop and
implement best practices with regards to retention
strategies. Develop and reinforce a progressive
work environment and culture.
Generationally-Diverse Environment
Develop and promote cultural and recreational
opportunities for every generation. Promote the
development and availability of diverse housing,
education and lifestyle opportunities.
Optimal Management of Existing
Financial Resources
Develop financial benchmarks for all municipal
operations and services. Implement a process
improvement program throughout the organization and
develop key success indicators aligned to outcomes,
integrating budgetary planning with performance
management to enhance strategic and budgetary
planning with performance measurement systems.
Develop and implement a methodology to recover the
cost of municipal services that are being financed from
general tax revenues; providing an improved process
for matching revenues to programs.
C-4 Fiscal Year 2009 Annual Budget