2009 - City of Lakeland

Fiscal Year 2008 2nd Qtr. Status of Actions
OUTCOME: Informed and Engaged Community
INITIATIVES DESCRIPTION ACTIONS STATUS
Airport Communications Plan
Citizen Survey Feedback
City of Lakeland (COL) Website -
Design and Software Upgrades
COL Website - Spanish
Enhancements
Community Diversity Inclusion
Establish methods to educate
and inform both aviation and
non-aviation residents of the
Airport's ongoing and changing
role within the community.
Conduct annual evaluation of
city operations by residents
using qualitative and
quantitative social science
research techniques
showcased on City and
employee websites.
Final payment was made for brochures. Set
airport tenant meeting for open forum
discussion. Current workload and
preparation for annual Sun ‘n Fun Fly-in
precluded additional work on this item.
In Progress
Survey instrument was amended to include In Progress
specific Key Success Indicators (KSI)-related
questions. The initial surveys were mailed
the week of February 10th with a deadline for
return on March 14, 2008. A follow-up
reminder letter was sent the week of
February 24th. Data will be compiled and
analyzed by Florida Southern Market
Research team under the guidance of Nick
Nugent, Assistant Professor of Business
Administration. Rough draft of report should
be available by April 18, 2008. Final project
completed on or before April 30th. Kevin
Cook will present results to the City
Commission at the Department Presentation
on June 16, 2008.
Upgrade COL website software The Communications Department finalized In Progress
and add new features including graphics and Novus Solutions is building the
design changes.
templates. The target date for the "new look"
will be this summer. The Electronic
Communications Specialist came on-board
March 24, 2008 and the primary duties
include updating the website.
Include an area on existing
COL website with full Spanish
capability.
Develop a public educational
effort engaging the citizenry on
diversity and inclusivity.
Due to budgetary constraints, this project was Abandoned
not funded for FY2008. A Spanish front page
will be built with the conversion to the new
version of NovusGov. Additional pages and
enhancements will be incorporated as
budgets allow.
Efforts are being focused on updating the In Progress
Vision for Lakeland’s future. The communitywide
effort, which will revise the guiding
document for Metro Lakeland, will conclude
in 2009. The resulting feedback will influence
the manner in which concerns about diversity
and inclusiveness are approached.
Help the Homeless Develop and implement 10- The City of Lakeland has partnered with the
year plan to end homelessness County in producing a 10-Year Plan to end
in Lakeland.
homelessness. This is a long-term plan that
will take years to implement.
Lakeland Electric Customer
Workshops
Video Segments - LGN
Conduct residential customer
and commercial educational
workshops.
Hosted "Family" customer meeting on
February 7, 2008.
Not Started
In Progress
Produce a monthly segment Several video segments have been produced In Progress
that provides newsworthy to air on PGTV and were posted on
topics of interest to our Lakelandgov.net and the Ledger.com
residents including an in-depth multimedia section. The Communications
look at how our City
Department is making video news segments
departments operate as well as and publishing them on various websites as
the latest events in the City of they are produced.
Lakeland.
D-9 Fiscal Year 2009 Annual Budget