Annual Report 2005 - The Office of Public Works

5. What is your main source of information about
OPW's services?
6. Have you found information OPW provides
directly about its services, through whatever
source, clear?
80
60
40
20
0
66.6
25
0 8.3
Website Publicity Work Prog. Pers. Contact
60
50
40
30
20
10
0
50
Always
41.6
8.3
0
Usually Rarely Never
7. Overall, how satisfied are you with the quality of
the information that you receive from the OPW?
8. Are you aware of the OPW's Universal Access
Programme?
60
50
40
30
20
10
0
50
Very Satisfied
41.6
8.3
0
Satisfied Dissatisfied Very
Dissatisfied
50
40
30
20
10
0
8.3 8.3
Fully aware
Some
awareness
41.6 41.6
Limited
awareness
No
awareness
9. Is the OPW doing enough in your view to help
you to meet the needs of your customers with
special access needs?
10. Have you been able to access information about
the OPW and its services in a format that suits
you?
80
60
40
20
0
25
Always
58.3
16.6
0
Usually Rarely Never
80
60
40
20
0
33.3
Always
58.3
8.3
0
Usually Rarely Never
11. Does the OPW, in your view, meet the promise
in its Mission Statement in respect of the
services it delivers to you?
12. How regularly have you availed of the OPW
services?
60
50
40
30
20
10
0
41.6
Always
50
8.3 0
Usually Rarely Never
80
60
40
20
0
66.6
Very Often
33.3
0 0
Often Occasionally Rarely
13. If you had an alternative service provider for
OPW services for which you had to pay, would
you avail of them?
14. Have you ever made a complaint to the OPW
relating to the quality of service you have
received?
80
60
40
20
0
0
Definitely
8.3
Yes for
Majority
66.6
Occasionally
for Some
25
Never
80
60
40
20
0
41.6
Yes
58.3
No
21