Annual report 2002 - EOI

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264 ANNUAL REPORT | 2002 3 DECISIONS CLOSING THE FILE ON A COMPLAINT OR CONCLUDING AN INQUIRY 2342 3.1 COMPLAINTS OUTSIDE THE MANDATE 1663 - complainants advised to contact another agency: 1257 national/regional ombudsman or petition a national Parliament 618 to petition the European Parliament 215 the European Commission 241 others 183 - transferred as petition to the European Parliament 12 - transferred to the European Commission 11 - transferred to a national or regional Ombudsman 19 3.2 COMPLAINTS WITHIN THE MANDATE, BUT INADMISSIBLE 322 3.3 COMPLAINTS WITHIN THE MANDATE AND ADMISSIBLE, BUT NO GROUNDS FOR INQUIRY 109 3.4 INQUIRIES CLOSED WITH REASONED DECISION 248 3 (An inquiry can be closed for 1 or more of the following reasons) - no maladministration found 128 - with a critical remark addressed to the institution 29 - settled by the institution 66 - friendly solution 6 - dropped by the complainant 6 - draft recommendations accepted by the institution 10 - following a special report 3 - other 7 4 5 6 7 3 4 5 6 7 Of which 5 own initiatives of the Ombudsman. Of which 3 own initiatives of the Ombudsman and 1 draft recommendations. Of which 2 draft recommendations. Of which 1 own initiative of the Ombudsman. Of which 1 own initiative of the Ombudsman.
ANNEXES 265 4 DRAFT RECOMMENDATIONS MADE IN 2002 AND SPECIAL REPORTS TO THE EUROPEAN PARLIAMENT - inquiries resulting in finding of maladministration with draft recommendations 10 - presentation of a special report to the European Parliament 2 5 ORIGIN OF COMPLAINTS REGISTERED IN 2002 5.1 SOURCE OF COMPLAINTS - sent directly to the European Ombudsman 2198 by: individual citizens 2041 companies 70 associations 87 - transmitted by a Member of the European Parliament 7 - transmitted by a national or regional ombudsman 6
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THE EUROPEAN OMBUDSMAN ANNUAL REPOR
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TABLE OF CONTENTS 5 1 FOREWORD 11 2
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TABLE OF CONTENTS 7 3.7 OWN INITIAT
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1 FOREWORD
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2 COMPLAINTS TO THE OMBUDSMAN
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24 ANNUAL REPORT | 2002 4 The quest
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DECISIONS FOLLOWING AN INQUIRY 29 3
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DECISIONS FOLLOWING AN INQUIRY 33 a
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DECISIONS FOLLOWING AN INQUIRY 39 d
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Page 217: 4 RELATIONS WITH OTHER INSTITUTIONS
Page 220 and 221: 220 ANNUAL REPORT | 2002 calling on
Page 222 and 223: 222 ANNUAL REPORT | 2002 4.3 THE EU
Page 225: 5 RELATIONS WITH OMBUDSMEN AND SIMI
Page 228 and 229: 228 ANNUAL REPORT | 2002 Mr Söderm
Page 231: 6 PUBLIC RELATIONS
Page 234 and 235: 234 ANNUAL REPORT | 2002 “might h
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Page 244 and 245: 244 ANNUAL REPORT | 2002 also heard
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Page 250 and 251: 250 ANNUAL REPORT | 2002 Strasbourg
Page 252 and 253: 252 ANNUAL REPORT | 2002 On 18 July
Page 254 and 255: 254 ANNUAL REPORT | 2002 6.4 MEDIA
Page 256 and 257: 256 ANNUAL REPORT | 2002 On 2 Septe
Page 258 and 259: 258 ANNUAL REPORT | 2002 mass-maili
Page 261 and 262: ANNEXES 261 A STATISTICS CONCERNING
Page 263: ANNEXES 263 2 INQUIRIES INITIATED I
Page 267 and 268: ANNEXES 267 B THE OMBUDSMAN’S BUD
Page 269 and 270: ANNEXES 269 C PERSONNEL EUROPEAN OM
Page 271 and 272: ANNEXES 271 BRUSSELS Ian HARDEN Hea
Page 273 and 274: ANNEXES 273 2 BY SUBJECT MATTER Ass
Page 275 and 276: ANNEXES 275 0938/2001/OV . . . . .
Page 277: QK-AA-03-001-EN-C
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Annual report 2002 - EOI

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