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The US view: similar „suspects‟ as the top SM retailers (From the US Retail Leaders in the Shopper Experience) Source: RetailWire April 2010 1. 5. 9. 2. 6. 10. 3. 7. 11. 4. 8. 12. 6
Who was considered Australian SM best practice? - 2010 (From the 2010 Australian Shopper Marketing industry study) A significant minority - both in the online and in the interviews - said nobody in Australia was particularly good at it, and that Australia is behind the UK and USA by 5+years 7
Page 2 and 3: Contents Day One 1. Integrating con
Page 4 and 5: But first, share your „homework
Page 8 and 9: Top 10 Australian best practice SM
Page 10 and 11: 1. Integrating consumer, shopper an
Page 12 and 13: Introducing Key Retail Objectives
Page 14 and 15: IPI: Inter Purchase Interval The ti
Page 16 and 17: Basket Size How many items are in e
Page 18 and 19: AWOP: Average Weight of Purchase Re
Page 20 and 21: Which Retail Objectives do these ta
Page 22 and 23: What about this one? Palmolive Wint
Page 24 and 25: Introducing the 5-Way Multiple Freq
Page 26 and 27: Implications for Promotions The ret
Page 28 and 29: POP Quiz: Match the promo mechanic
Page 30 and 31: Marketing goals vs shopper & retail
Page 32 and 33: Exercise: Integrating shopper into
Page 34 and 35: Module 2: Content Coverage What is
Page 36 and 37: The story of Cat Man is part of the
Page 38 and 39: Retailing was evolving rapidly in t
Page 40 and 41: How could these increasingly domina
Page 42 and 43: In Europe, ECR identified four pill
Page 44 and 45: Nielsen refined this to 5 steps in
Page 46 and 47: Meanwhile, ECR has moved on: Demand
Page 48 and 49: 8 step process revisited: Definitio
Page 50 and 51: Current Category Management Scope (
Page 52 and 53: We‟re going to cover both. Catego
Page 54 and 55: Brian Harris, „father of CatMan
Page 56 and 57:
Shopper Marketing: some definitions
Page 58 and 59:
Shopper Marketing status Key Takeou
Page 60 and 61:
When does a consumer become a shopp
Page 62 and 63:
Shopper Marketing Technologies are
Page 64 and 65:
New technology uses in bricks and m
Page 66 and 67:
Instore, there is interest in dynam
Page 68 and 69:
Shopper Marketing Activity Types: B
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Different vehicles play different r
Page 72 and 73:
Different vehicles different roles:
Page 74 and 75:
Other types of vehicle selection co
Page 76 and 77:
Exercise: Understanding Shopper Mar
Page 78 and 79:
Module 3: Content Coverage The Shop
Page 80 and 81:
While Instore P2P: different roles
Page 82 and 83:
Path to Purchase: what shoppers lik
Page 84 and 85:
The „first moment of truth‟ is
Page 86 and 87:
Or the GFK Interscope „Web‟ 86
Page 88 and 89:
Roles along whatever the „P2P‟
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Some examples: Prestore and instore
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Masterchef Australia: Coles Sponsor
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Exercise: Shopper Cycle and Dynamic
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Module 4: Content Coverage Touchpoi
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Range Ranging Strategy asks and sol
Page 100 and 101:
Reach 1 5 9 13 17 21 25 29 33 37 41
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Space Management: Principles, Defin
Page 104 and 105:
Primary vs secondary locations Prim
Page 106 and 107:
Understand the whole store: POP str
Page 108 and 109:
Prioritising points of engagement B
Page 110 and 111:
What works for DVD category? What d
Page 112 and 113:
Price and purchase decision hierarc
Page 114 and 115:
Promotion objectives: what is the r
Page 116 and 117:
Persuasion (store staff) Persuasion
Page 118 and 119:
Combining instore drivers and out o
Page 120 and 121:
Case Study: Target Super Valen Bowl
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Case Study: OfficeMax In Place Syst
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Instore POS to suit the retailer 12
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And with on-pack stickers 126
Page 128 and 129:
Coca-Cola „360‟ activations of
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Kraft occasion based instore and ou
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Executed out of store and instore 1
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Uncle Tobys/Woolworths campaign:
Page 136 and 137:
Coles Oats Season 2011 • Situatio
Page 138 and 139:
Exercise: Touchpoint Messaging and
Page 140 and 141:
5. Shopper Behaviour Fundamentals S
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Core shopper behaviours: The 5Ws +
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Hows : some key concepts • Traffi
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Not one-size-fits-all for a categor
Page 148 and 149:
Typical Xmas gift purchase decision
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Home entertainment category: Shoppe
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How can you apply a purchase decisi
Page 154 and 155:
Shopper „types‟ - a number of l
Page 156 and 157:
Grocery shopper Who: Not just „MG
Page 158 and 159:
Linking Consumer & Shopper Consumer
Page 160 and 161:
Whys: Occasions = cross category ma
Page 162 and 163:
International: SuperValu Holiday Jo
Page 164 and 165:
Trip types vary by channel: Market
Page 166 and 167:
Let‟s discuss some examples Occas
Page 168 and 169:
Exercise #2: Shopper Behaviour Fund
Page 170 and 171:
Module 6: Content Coverage Shopper
Page 172 and 173:
Most powerful when data sources are
Page 174 and 175:
Types of shopper research (selected
Page 176 and 177:
Methodology Scope : Tailored, not o
Page 178 and 179:
Instore marketing research: Two lev
Page 180 and 181:
Need for channel and retailer speci
Page 182 and 183:
Shopper Research Applications (1) T
Page 184 and 185:
Insight or merely Information? •
Page 186 and 187:
Complete the above. Exercise: Deter
Page 188 and 189:
Shopper Research case studies
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Case Study: Home Entertainment Shop
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Case Study: Household Cleaning Port
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Case Study: POS execution in Cafes
Page 196 and 197:
Case study: Impulse alcohol RTD - T
Page 198 and 199:
Least Category shopper typology: Of
Page 200 and 201:
Shopper segment quantification Segm
Page 202 and 203:
Occasions vs trip types (missions)
Page 204 and 205:
Retailer perceptions: Store, catego
Page 206 and 207:
Quantified behaviours (eg Frequency
Page 208 and 209:
Observations: Traffic hotspots COOL
Page 210 and 211:
In-store influences on Purchase Ins
Page 212 and 213:
212 Insight to application examples
Page 214 and 215:
Some international activations base
Page 216 and 217:
Exercise: Build a Shopper Insights
Page 218 and 219:
Module 7: Content Coverage Measurem
Page 220 and 221:
Activity effectiveness ratings: SM
Page 222 and 223:
Measure types: Retailer business me
Page 224 and 225:
Measurement types: Tangible vs Inta
Page 226 and 227:
Measure Types: POP drivers (2) Pric
Page 228 and 229:
Determine what your promotion/activ
Page 230 and 231:
Outputs: what we did • Execution
Page 232 and 233:
Outcomes What difference did the pr
Page 234 and 235:
Building Better Measurement: Booz 2
Page 236 and 237:
8. Integrating Shopper Marketing Se
Page 238 and 239:
Setting up for success Shopper Mark
Page 240 and 241:
SM as Strategic Capability: Booz 20
Page 242 and 243:
Investment matrix: advertising and
Page 244 and 245:
And a final word ... Learnings to D
Page 247 and 248:
247 APPENDICES
Page 249 and 250:
Glossary of Common Terms: F-N Term
Page 251 and 252:
References PRIMARY REFERENCES • B
Page 253 and 254:
New and emerging instore marketing
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