Annual Report 2012 - Town of Richmond Hill

R I C H M O N D H I L L S T R A T E G I C P L A N A N N U A L R E P O R T 2 0 1 2
Providing Exceptional Public Service
The Town of Richmond Hill is committed to providing exceptional public service to our community.
Our 2012 Community Survey results highlight the high levels of satisfaction residents have
expressed regarding services provided by the Town, as set out in the chart below:
Service 2000 2002 2007 2012
Garbage and recycling collection
73
85
85
92
Condition and maintenance of Town water and sewage systems
n/a
n/a
89
92
Parks, open spaces and pathways
82
77
88
92
Fire protection services
78
81
87
90
Street lighting
n/a
83
87
90
Parks and recreation programs
70
71
n/a
89
Condition and maintenance of Town sidewalks
n/a
n/a
86
89
Libraries
84
82
88
87
Administrative services, such as paying your water or tax bills
63
58
85
86
Snow clearing from roads and sidewalks
n/a
n/a
81
83
Road quality and maintenance
80
85
79
83
Environmental protection
62
57
76
81
Animal control services
n/a
n/a
66
72
By-law and parking enforcement
n/a
n/a
67
72
Land use planning
51
46
58
63
One of the ways we work to achieve these high
satisfaction levels is through regularly reviewing
our services to ensure they meet our community
needs. We are working on a number of specific
service improvement projects, including these
reviews currently underway:
2 0 1 2 C O M M U N I T Y S U R V E Y
94% of residents are satisfied with the
Town as a place to live.
An Operations Review of the services provided by Parks Operations and Public Works Operations
to improve the operations and maintenance of our parks, roads, water and wastewater infrastructure,
and traffic, fleet and waste operations.
A Regulatory Services Review to develop a regulatory services philosophy and framework that will
provide a progressive approach to regulation and enforcement.
A Facility Repair Process Review to ensure our buildings are well maintained and continue to meet
the needs of our Community.
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