Performance Tuning Siebel Software on the Sun Platform

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1 <strong>Tuning</strong> for Price/<strong>Performance</strong>: Summary...................................................................................7 2 <strong>Siebel</strong> Application Architecture Overview..................................................................................9 3 Optimal Sun/<strong>Siebel</strong> Architecture for Benchmark Workload..................................................11 3.1 Hardware and <strong>Software</strong> Used................................................................................................ 13 4 Workload Description................................................................................................................. 14 4.1 OLTP (<strong>Siebel</strong> Web Thin Client End Users)............................................................................14 4.2 Batch Server Components...................................................................................................... 14 5 10,000 Concurrent Users: Test Results Summary.................................................................... 15 5.1 Response Times and Transaction Throughput....................................................................... 15 5.2 Server Resource Utilization ...................................................................................................16 6 <strong>Siebel</strong> Scalability on the Sun Platform.......................................................................................17 7 <strong>Performance</strong> <strong>Tuning</strong>....................................................................................................................20 7.1 <strong>Tuning</strong> Solaris OS for <strong>Siebel</strong> Server.......................................................................................21 7.1.1 Solaris MTmalloc <strong>Tuning</strong> for <strong>Siebel</strong>............................................................................... 21 7.1.2 Solaris Alternate Threads Library Usage.........................................................................22 7.1.3 The Solaris Kernel and TCP/IP <strong>Tuning</strong> Parameters for <strong>Siebel</strong> Server............................ 23 7.2 <strong>Tuning</strong> <strong>Siebel</strong> Server for the Solaris OS.................................................................................23 7.2.1 <strong>Tuning</strong> Call Center, Sales/Service, and eChannel <strong>Siebel</strong> Modules................................. 24 7.2.2 Workflow .......................................................................................................................26 7.2.3 Assignment Manager <strong>Tuning</strong>...........................................................................................27 7.2.4 EAI-MQseries..................................................................................................................28 7.2.5 EAI-HTTP Adapter..........................................................................................................29 7.3 <strong>Siebel</strong> Server Scalability Limitations and Solutions.............................................................. 30 7.3.1 The <strong>Siebel</strong> MaxTasks Upper Limit Problem................................................................... 30 7.3.2 Bloated <strong>Siebel</strong> Processes (Commonly Mistaken as Memory Leaks)...............................34 7.4 <strong>Tuning</strong> Sun Java System Web Server......................................................................................36 7.5 <strong>Tuning</strong> the <strong>Siebel</strong> Web Server Extension (SWSE)..................................................................38 7.6 <strong>Tuning</strong> <strong>Siebel</strong> Standard Oracle Database and Sun Storage.................................................. 39 7.6.1 Optimal Database Configuration..................................................................................... 39 7.6.2 Properly Locating Data on the Disk for Best <strong>Performance</strong>..............................................40 7.6.3 Disk Layout and Oracle Data Partitioning.......................................................................41 7.6.4 Solaris MPSS <strong>Tuning</strong> for Oracle Server..........................................................................44 7.6.5 Hot Table <strong>Tuning</strong> and Data Growth................................................................................ 47 <strong>Performance</strong> <strong>Tuning</strong> <strong>Siebel</strong> <strong>Software</strong> on the Sun Platform Page 4
7.6.6 Oracle Parameters <strong>Tuning</strong>................................................................................................47 7.6.7 Solaris Kernel Parameters on Oracle Database Server.................................................... 50 7.6.8 SQL Query <strong>Tuning</strong>...........................................................................................................50 7.6.9 Rollback Segment <strong>Tuning</strong>............................................................................................... 53 7.6.10 Database Connectivity Using Host Names Adapter...................................................... 53 7.6.11 High I/O with Oracle Shadow Processes Connected to <strong>Siebel</strong>......................................54 7.7 <strong>Siebel</strong> Database Connection Pooling.....................................................................................55 7.8 <strong>Tuning</strong> Sun Java System Directory Server (LDAP)................................................................56 8 <strong>Performance</strong> Tweaks with No Gains..........................................................................................57 9 Scripts, Tips, and Tricks for Diagnosing <strong>Siebel</strong> on the Sun Platform.................................... 59 9.1 To Monitor <strong>Siebel</strong> Open Session Statistics.............................................................................59 9.2 To List the Parameter Settings for a <strong>Siebel</strong> Server................................................................ 59 9.3 To Find Out All OMs Currently Running for a Component.................................................. 59 9.4 To Find Out the Number of Active Servers for a Component................................................ 60 9.5 To Find Out the Tasks for a Component................................................................................ 60 9.6 To Set Detailed Trace Levels on the <strong>Siebel</strong> Server Components (<strong>Siebel</strong> OM).......................60 9.7 To Find Out the Number of GUEST Logins for a Component...............................................60 9.8 To Calculate the Memory Usage for an OM..........................................................................61 9.9 To Find the Log File Associated with a Specific OM.............................................................61 9.10 To Produce a Stack Trace for the Current Thread of an OM.............................................. 62 9.11 To Show System-Wide Lock Contention Issues Using lockstat............................................ 62 9.12 To Show the Lock Statistic of an OM Using plockstat ........................................................ 64 9.13 To “Truss” an OM............................................................................................................... 65 9.14 How to Trace the SQL Statements for a Particular <strong>Siebel</strong> Transaction............................. 65 9.15 Changing Database Connect Stringvi $ODBCINI and Editing the field .ServerName....... 66 9.16 Enabling/Disabling <strong>Siebel</strong> Components...............................................................................66 10 Appendix A: Transaction Response Times............................................................................. 68 11 Appendix B: Database Objects Growth During the Test.......................................................74 12 Appendix C: Oracle statspack Report ....................................................................................77 13 References...................................................................................................................................79 <strong>Performance</strong> <strong>Tuning</strong> <strong>Siebel</strong> <strong>Software</strong> on the Sun Platform Page 5
Page 1 and 2: Performance <stron
Page 3: Abstract This paper discusses the p
Page 7 and 8: 1 Tuning for Price
Page 9 and 10: 2 Siebel Applicati
Page 11 and 12: 3 Optimal Sun/Siebel</stron
Page 13 and 14: 3.1 Hardware and Software</
Page 15 and 16: 5 10,000 Concurrent Users: Test Res
Page 17 and 18: 6 Siebel Scalabili
Page 19 and 20: Cost per Siebel Us
Page 21 and 22: 7.1 Tuning Solaris
Page 23 and 24: 7.1.3 The Solaris Kernel and TCP/IP
Page 25 and 26: In the file $SIEBEL_ROOT/bin/enu/ua
Page 27 and 28: 7.2.3 Assignment Manager Tu
Page 29 and 30: MQ series parameter tuning: PERFQMG
Page 31 and 32: Investigating the Reason for the Fa
Page 33 and 34: let a Siebel proce
Page 35 and 36: Description The reason for this sym
Page 37 and 38: Parameter Scope Default Tuned Value
Page 39 and 40: 7.6 Tuning <strong
Page 41 and 42: 86 MB/second 57 MB/second Figure 7.
Page 43 and 44: DATA_51200K INDX_512K DATA_5120K TE
Page 45 and 46: 7.6.4 Solaris MPSS Tuning</
Page 47 and 48: Siebel Object Name
Page 49 and 50: instance_name=oramst job_queue_proc
Page 51 and 52: ORAPERF.S_PRI_LST T4 WHERE T4.PAYME
Page 53 and 54: the database during peak load. In t
Page 55 and 56:
use connection pooling, so you woul
Page 57 and 58:
Oracle Database Server 1. Larger th
Page 59 and 60:
160 siebelapp2_1 eSalesObjMgr_enu 1
Page 61 and 62:
9.10 To Produce a Stack Trace for t
Page 63 and 64:
Count indv cuml rcnt nsec Lock Call
Page 65 and 66:
5. Once the user has stopped at the
Page 67 and 68:
10 Appendix A: Transaction Response
Page 69 and 70:
eSls1_115DDSubCategory1.3 0.125 0.1
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CC3_2newSolution 0.047 0.136 3.281
Page 73 and 74:
11 Appendix B: Database Objects Gro
Page 75 and 76:
S_OPTY_BU_M8 INDEX 2,334,720 S_ORDE
Page 77 and 78:
log file parallel write 550,101 515
Page 79:
Acknowledgements Thanks to
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