SecureStream IP Receiver - Security Help Desk

Step
Instructions
5 Click the Make LRF button at the bottom of the screen. The system will create the
(encrypted) License Request File (mhq.lrf) on the floppy disk.
Part 2: Email the License Request File to GE
Step
Instructions (continued from previous section)
1 Create an email with the subject heading ‘SecureStream IP License Request for XX
Challengers’, (where XX is the required number of Challenger panels).
Attach the mhq.lrf file to the email message.
2 Send the message to GE at customerservice@gesecurity.com.au.
GE will authenticate the details and, if correct, add them to their database. GE will then email a
SecureStream IP license to you as an encrypted email attachment (mhq.lic).
Part 3: Complete the registration process
Step
Instructions (continued from previous section)
1 Once you receive the mhq.lic attachment by email, save the file to a formatted floppy
disk.
2 Insert this floppy disk into the SecureStream IP Receiver floppy drive.
3 Click the Configuration editor navigation icon (see Table 1).
4 Select Application Licensing at the top left, and then select the mhq parcel.
5 Click the Install License From Floppy button at the bottom of the editor page on the right.
The program will read and decode the license file.
A message ‘License for mhq has been installed successfully’ displays.
Troubleshooting license installation
Errors may occur during the registration process. Each error displays an error message. The cause
and the remedy of some common errors are detailed below.
Problem
Registered name must
not be blank.
Can’t access public
key file.
Invalid Ethernet Card
MAC address.
Can’t create LRF.
Cause and remedy
Enter the name of the entity the application is to be registered to in the
‘Registered Name’ field (e.g., Asset Banking Corporation).
The Public Key cannot be found. The public key is installed with the
original software and is used to decrypt all registration files. This error is
unlikely but if it occurs, the solution is to reinstall the public key and
repeat the procedure.
The public key file (mhqpub.pem) can be found on the MHQ License
Management Diskette and is also freely available from DMS. It should be
copied to the directory /usr/local/mhq/data/misc.
The Ethernet card either does not have a valid MAC address or is not
installed. Software registration uses the MAC address of the Ethernet
card to verify the identity of the server when the license file (.lic) is
installed. Install the same Ethernet card that was used when the LRF was
created and try again.
The application cannot create the License Request File. There is a
problem writing to the floppy disk. Likely causes are: the diskette is not in
the floppy drive, or the diskette in the drive is set to ‘Read Only’. Check
the diskette and/or floppy drive and try again.
48 SecureStream IP Receiver Installation & Programming Guide 2.0