London Borough of Hillingdon Hillingdon Adult Education

Refunds Policy
Learners should bear in mind before they pay
(or authorise credit/debit card payment) that
fee payments are non-returnable.
Refunds will not be authorised except in the
following circumstances:
1. The course is cancelled before start date or
at the first session, in which case paid course
fee will be refunded in full
2. The course commences but closes within
5 weeks of the start date, due to unforeseen
circumstances:
a. Full refund of fees for courses leading
to a qualification
b. Pro-rata (partial) refund for courses not
leading to a qualification depending on the
number of weeks attended
Please Note: Refunds will only be payable to
learners still attending the class when the
decision to close is made
3. Learners requesting a refund due to health
reasons, must apply in writing attaching a
medical certificate, to the centre where the
course is held. This needs to be within 30 days
from the last session attended.
Please Note:
• Only the tuition fee element of the course
will be refunded.
• Exam costs are non-refundable
• Refunds are calculated on a pro-rata basis
from the date of the refund application
• An administrative fee of £10 will be charged
for processing the refund
• Refunds are not given for courses lasting
less than 5 weeks.
• Out of borough fees are non-refundable.
If a learner is entitled to a refund under the Policy,
they may choose instead to take a credit note
which can be used as payment towards any other
Hillingdon Adult Education course starting within
a 12 month period.
How to Enrol
You do not need to wait to enrol. You can book
your place on a course as soon as the brochure
is published.
You can enrol by post, fax, telephone or in person at
one of our centres. You can pay by cheque (covered
by a cheque guarantee card), postal order, cash
or credit/debit card. Post dated cheques are not
accepted.
By visiting our website, you can express an interest
in your chosen course and a member of staff will
contact you.
Please note if you are paying by cash, cheque or debit
card, the cost of the course is as detailed in the guide.
If you are paying by credit card, you will be asked to
pay a 3% surcharge.
Enrolling by Post
Unless your course requires an interview, please
complete the enrolment form and post it to the
appropriate Centre, enclosing a cheque or postal
order, or giving your credit/debit card details.
Please enclose a stamped and addressed envelope
if you wish us to send your receipt through the
post.
Telephone Enrolment
Please have all your details ready including your
credit card/debit card information (including
security number) before telephoning. The Centre
will complete the enrolment for you over the
telephone.
Fax Enrolment
If you are paying by credit or debit card, you can
fax the enrolment form to the appropriate Centre.
Online Request for Enrolment
Complete your details on the form provided on our
website. The Centre will contact you for payment
and to finalise the enrolment. Please note – we do
not currently have the facility to enrol online. This
is only a request facility.
Personal Enrolment
You can enrol by visiting one of our main Centres.
Please telephone your Centre to check on opening
hours, as these vary from Centre to Centre.
Before sending us your enrolment form,
please make sure you have:
• Filled in all sections of your enrolment form
• Included appropriate information if you are
claiming a reduction in fees (see page 48)
• Enclosed a signed cheque or postal order made
payable to the London Borough of Hillingdon.
Please write your course code number on the
back, along with your cheque guarantee card
number.
Hillingdon Adult Education | Courses 2010/2011 | website: www.hae-acl.ac.uk 49