WI Forward Award 2012 - Welcome to MATC - Milwaukee Area ...

Table of Contents
Organizational Chart ............................................................................. B
Acronyms & Glossary of Terms ..................................................................... C
Preface: Organizational Profile. ..................................................................... i
P.1 Organizational Description ................................................................ i
P.2 Organizational Situation ................................................................. iv
1: Leadership. ....................................................................................1
1.1 Senior Leadership .......................................................................1
1.2 Governance & Societal Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2: Strategic Planning ..............................................................................6
2.1 Strategy Development ....................................................................6
2.2 Strategy Implementation ..................................................................8
3: Customer Focus ...............................................................................13
3.1 Voice of the Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Customer Engagement. ..................................................................15
4: Measurement, Analysis, & Knowledge Management ................................................19
4.1 Measurement, Analysis, & Improvement of Organizational Performance ...........................19
4.2 Management of Information, Knowledge, & Information Technology. .............................24
5: Workforce Focus. ..............................................................................25
5.1 Workforce Environment. .................................................................25
5.2 Workforce Engagement ..................................................................27
6: Operations Focus ..............................................................................31
6.1 Work Systems .........................................................................31
6.2 Work Processes ........................................................................35
7: Results .......................................................................................37
7.1 Student Learning & Process Outcomes. .....................................................37
7.2 Customer-Focused Outcomes .............................................................42
7.3 Workforce-Focused Outcomes ............................................................45
7.4 Leadership & Governance Outcomes .......................................................47
7.5 Budgetary, Financial, & Market Outcomes ..................................................49
A