2009/2010 - MINDS

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24 HUMAN RESOURCE COMMITTEE MILESTONES AND ACHIEVEMENTS Renewal of People Developer Award MINDS successfully met all the new criteria for the People Developer Award and achieved a Commendable Performance in People Excellence conferred by Spring Singapore in December 2009. In their assessment, they were impressed that the senior leadership is committed to the mission, vision and values of the organisation, evident by the leadership’s role-modeling of the values and investment of resources to develop staff. In the area of Human Resource Management, they noted that planning process addressing the organisation’s strategic directions is in place. Evidences of platforms for employee involvement, structured training and development framework, rewards and compensation system linked to performance, structured information management system, regular sharing sessions such as in-house seminars on intellectual disability for staff and stakeholders and talent development are also in place. Manpower Norms and Review of Manpower Structure of the Residential Services Manpower Norms across the sectors were introduced and endorsed by EXCO in May 2009. The exercise empowered HODs to decide and recommend the most effective staff to client ratio within their budgets and operational needs. It also provided HR with the framework and controls to support requests for recruitment. The manpower requirements of Residential services - Home, Hostel/Group Home and Children’s Wing were reviewed. Because of the 24/7 operations, unique shift requirements, the need for higher calibre staff to provide programmes for the residents, new jobs were created or updated to assist the residential sectors to operate at maximum effectiveness. Community Facilitators for the Hostel was introduced, and Instructors and Residential Assistants added to the Children’s Wing. Recruitment and Retention Strategies: We participated in recruitment fairs jointly organised by the CDCs with WDA, NCSS and ITE for mid-career workers to join the NITEC in Social Service traineeship programme. WDA sponsored the course fees and internship salary for 12 months, hence alleviating the tight operating budgets and at the same time, providing the skilled manpower for the TDCs. Nine candidates were selected and emplaced from April 2009. We also participated in WDA/NCSS’ Professional Conversion Programme as well as NCSS Scholarship programmes to recruit Social Workers. We provided internship and mentoring for selected candidates who would be bonded with MINDS for at least two years. Again, their salaries during internship are sponsored by WDA/NCSS. This strategy ensures a constant supply of Social Workers. Five interns were selected, and attached to the various schools/centres from August 2009. Strengthening Internal Controls The Payroll Administration SOP, Recruitment Administration SOP, Performance Management Policy and End of Service Policy documents were completed and endorsed in September 2009. Employee Opinion Survey (EOS) The bi-annual Employee Opinion Survey was conducted in October 2009. With the collaboration with Assistant Professor Sandy Lim from NUS Business School, a research element was incorporated to study the culture, climate, unique personality types of staff working in, and challenges faced by them in a social service organisation. The initial results showed an increased in staff satisfaction in MINDS. FY 2010/2011 WORKPLAN 1) Orientation To have two (two-day) Orientation Sessions in the months of February and July instead of one at the beginning of the year, and to include a new component on understanding the differences between the commercial and social services sector to help new entrants adjust and integrate. 2) Enhance staff long-term healthcare To facilitate staff to obtain lifetime medical insurance coverage beyond their services with MINDS. 3) Review Recruitment and Retention strategies a. To review bi-annual outstanding staff awards and recognition criteria and format b. To review the allied health professionals’ career and professional development c. To implement structured performance based ‘merit’ increments/market or annual adjustments to enhance retention d. To review job scopes and identify areas to increase empowerment and enhance job satisfaction/retention 4) Succession Planning Programme a. To introduce PAT (potential assessment template) tool for succession planning and promotions b. To implement an annual review/interview meeting with the high potentials to discuss their aspirations. 5) Review Career Development Plans To develop matrix career development paths, and review manpower structures to support social enterprises. 6) Review Competency & Learning system To review competence frameworks for key areas and associated gap analysis leading to Learning Plans. Tenure and competency would be differentiated, and an organisation-wide Training Needs Analysis will be implemented. 7) HR Department Manual To reconstruct the manual into more detailed segments for easier reference.
ANNUAL REPORT 2 0 0 9 / 2 0 1 0 Chairman: Members: Mr Ong Wee Gee Mr Henry Asikin Cheung Mr Joshua Soh Mr Rusman Priyana Mr David Tio IT COMMITTEE Staff Mr Keh Eng Song Ms Chia Siew Tong Mr Ng Boon Hong IT COMMITTEE Seated from left to right: Ms Tan Soo Fang, Ms Chia Siew Tong, Mr Ng Boon Hong Standing from left to right: Mr Tan Yuh Woei, Mr Henry Asikin Cheung, Mr Ong Wee Gee, Mr Rusman Priyana, Mr Wilson Tan, Mr Keh Eng Song, Mr Gerard Teotonio Lima Vaz, Mr Manikandan Palanivel MILESTONES AND ACHIEVEMENTS IT Infrastructure The Committee completed the virtualisation of servers in MINDS headquarter to further optimise storage and usage. Our next step is to pilot these in Fernvale Gardens School before standardising across all facilities. An IT support officer was recruited to see to the increasing demands for IT support and to standardise the PC setup and software applications in MINDS for conformity and ease of maintenance. IT Project MINDS was selected by the NUS School of Computing to support the enhancement of our existing eClient system developed by them three years ago. The new system will incorporate feedbacks from our users and include additional features such as attachment repository and movement history. IT Curriculum MINDS CDU has developed the IT curriculum and is finalising the assessment criteria. The curriculum assessment process will now be computerised. EDCs piloted an IT Training Programme, which includes teaching independent living and social skills through IT, for our adult clients in Idea EDC. This programme yield good progress after the pilot and has now been introduced to the other two EDCs. Assistive Technology MINDS is collaborating with Singapore Polytechnic to develop a new Speech-to-Text assistive device for our clients. The device aims to help our less verbal clients to communicate at public areas. We are also exploring other collaboration opportunities with other tertiary institutions and corporate organisations. FY 2010/2011 WORKPLAN Implement MINDS website and Volunteer Management System • Complete e-client enhancements and additional modules • Implement back-up solution in schools and centres • Rollout IT curriculum in MINDS • Expanding usage of AT including collaboration with other tertiary institutions and corporate organisations 25
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2009/2010 - MINDS

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