Country Economic Work for Malaysia - Islamic Development Bank
Country Economic Work for Malaysia - Islamic Development Bank
Country Economic Work for Malaysia - Islamic Development Bank
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Key Challenges Facing the MTCP<br />
<br />
<br />
<br />
<br />
Diminishing resources – need <strong>for</strong> optimization<br />
Seeking best workable practice<br />
Avoiding mismatch<br />
Instituting workable post training M&E mechanism<br />
(viii)<br />
Sharing In<strong>for</strong>mation and Communication Technology<br />
180. <strong>Malaysia</strong>'s in<strong>for</strong>mation and communication technology (ICT) industry is<br />
expected to achieve a significant milestone in 2011 with the trans<strong>for</strong>mation of the<br />
country into a net ICT exporter. In 2010, a number of key developments had clearly<br />
signaled the Government's seriousness in trans<strong>for</strong>ming the country's economic framework to<br />
meet the challenges of an innovative digital economy. The trans<strong>for</strong>mation of <strong>Malaysia</strong> into a<br />
knowledge-based society using ICT as an 'enabler' across all economic sectors to drive the<br />
country's productivity and innovations has created the country to become a vibrant hub <strong>for</strong><br />
creation of ICT solutions. <strong>Malaysia</strong>`s attractiveness as a regional/global Shared Services &<br />
Outsourcing (SSO) hub is evident by many world-class companies like Affiliated Computer<br />
Services (ACS), BMW, DHL, HSBC, IBM, Intel, Motorola, Nokia, Shell, Unisys and many<br />
others that have set up their base of regional and global operations in <strong>Malaysia</strong>. <strong>Malaysia</strong> is<br />
also an ideal location <strong>for</strong> most offshore activities ranging from the back office operations to<br />
upstream activities such as research, design and development to downstream activities such as<br />
marketing. <strong>Malaysia</strong> is in a strategic location <strong>for</strong> business process outsourcing and<br />
in<strong>for</strong>mation technology (IT) consulting services. The country's time zone is ideal <strong>for</strong> handling<br />
transactions <strong>for</strong> many countries, offering quality skills and a multilingual work<strong>for</strong>ce that is<br />
proficient in English, Tamil and Mandarin. <strong>Malaysia</strong> has been ranked globally as the third<br />
most attractive off-shoring location in the world by AT Kearney in 2004, 2005, 2007, 2008<br />
and 2009. Shared services or outsourcing and off-shoring of business activities include<br />
services <strong>for</strong> back office operations such as:<br />
<br />
<br />
<br />
<br />
<br />
<br />
<br />
Contact centre operation and services<br />
Data centre, disaster recovery and business continuity<br />
Technical helpdesk and after-market services<br />
Transaction processing services<br />
Application management service<br />
Financial analytics<br />
Technology consulting and services<br />
181. Four <strong>Malaysia</strong>n outsourcing companies have been placed in a list of the world's top<br />
100 service providers by 2008 Global Services 100 (GS100). There are approximately 170<br />
Shared Services & Outsourcing companies in <strong>Malaysia</strong>.<br />
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