iPAQ Pocket PC h1900 Series - User's Guide - Pocket PC Central
iPAQ Pocket PC h1900 Series - User's Guide - Pocket PC Central
iPAQ Pocket PC h1900 Series - User's Guide - Pocket PC Central
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Troubleshooting<br />
ActiveSync<br />
For more information on Microsoft ActiveSync, refer to<br />
Chapter 2, “Using ActiveSync.”<br />
Problem<br />
I cannot connect<br />
to my computer<br />
using the USB<br />
Synchronization<br />
Cable.<br />
I connected my<br />
<strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong><br />
before installing<br />
Microsoft<br />
ActiveSync.<br />
Microsoft<br />
ActiveSync<br />
cannot locate my<br />
<strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong><br />
when<br />
Isynchronize.<br />
Solution<br />
• Be sure you have installed Microsoft ActiveSync 3.7 or<br />
higher on your host computer before connecting your<br />
<strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> to it.<br />
• Be sure your <strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> is connected to the USB<br />
Synchronization Cable, and that the sync cable is<br />
connected to your computer.<br />
• Be sure you are running Microsoft Windows 98SE, Me,<br />
2000, or XP and that you have installed Microsoft<br />
ActiveSync 3.7 or a later version on your computer.<br />
1. Disconnect the USB Synchronization Cable from your<br />
computer.<br />
2. If you have Windows 98SE, Me, 2000, or XP, uninstall<br />
the USB record.<br />
3. Install Microsoft ActiveSync 3.7 or higher.<br />
4. Reconnect the <strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> USB Synchronization<br />
Cable.<br />
• Be sure the device is on.<br />
• Be sure all cables are securely connected.<br />
• Remove your <strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> from the USB<br />
Synchronization Cable, power on the unit by pressing the<br />
Power button, and connect it back to the USB<br />
Synchronization Cable.<br />
• Reset the device by using the stylus to lightly press the<br />
Reset button on the back of the unit.<br />
•Check Connection Settings in ActiveSync on your<br />
personal computer to ensure the communications port<br />
you are using is active.<br />
9–4 User’s <strong>Guide</strong>