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iPAQ Pocket PC h1900 Series - User's Guide - Pocket PC Central

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Troubleshooting<br />

ActiveSync<br />

For more information on Microsoft ActiveSync, refer to<br />

Chapter 2, “Using ActiveSync.”<br />

Problem<br />

I cannot connect<br />

to my computer<br />

using the USB<br />

Synchronization<br />

Cable.<br />

I connected my<br />

<strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong><br />

before installing<br />

Microsoft<br />

ActiveSync.<br />

Microsoft<br />

ActiveSync<br />

cannot locate my<br />

<strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong><br />

when<br />

Isynchronize.<br />

Solution<br />

• Be sure you have installed Microsoft ActiveSync 3.7 or<br />

higher on your host computer before connecting your<br />

<strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> to it.<br />

• Be sure your <strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> is connected to the USB<br />

Synchronization Cable, and that the sync cable is<br />

connected to your computer.<br />

• Be sure you are running Microsoft Windows 98SE, Me,<br />

2000, or XP and that you have installed Microsoft<br />

ActiveSync 3.7 or a later version on your computer.<br />

1. Disconnect the USB Synchronization Cable from your<br />

computer.<br />

2. If you have Windows 98SE, Me, 2000, or XP, uninstall<br />

the USB record.<br />

3. Install Microsoft ActiveSync 3.7 or higher.<br />

4. Reconnect the <strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> USB Synchronization<br />

Cable.<br />

• Be sure the device is on.<br />

• Be sure all cables are securely connected.<br />

• Remove your <strong>iPAQ</strong> <strong>Pocket</strong> <strong>PC</strong> from the USB<br />

Synchronization Cable, power on the unit by pressing the<br />

Power button, and connect it back to the USB<br />

Synchronization Cable.<br />

• Reset the device by using the stylus to lightly press the<br />

Reset button on the back of the unit.<br />

•Check Connection Settings in ActiveSync on your<br />

personal computer to ensure the communications port<br />

you are using is active.<br />

9–4 User’s <strong>Guide</strong>

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