The people in sysTems Tlcm handbook - Human Factors Integration ...

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c a p a b i l i t y D E L I V E R Y capability Delivery ‘Military systems can only achieve an optimal level of performance and acceptable level of safety if the operators’ and maintainers’ requirements, capabilities and limitations are considered during equipment design.’ [AOF] Human Factors Integration Human Factors Integration (HFI) is the MOD process by which the People Component of Capability is considered during Capability Delivery (see Figure 5). It is a systematic process for identifying, tracking and resolving human-related considerations ensuring a balanced development of both technologies and human aspects of Capability. Defence Equipment and Support (DE&S) are a key stakeholder in the coordination of HFI activity at this stage of TLCM. Note that HFI is sometimes referred to as Human-System Integration (HSI). HFI is part of the overall systems engineering that allows the human component of the system to be effectively included in the trade-off process. It is important to note that although the HFI process is applied during Capability Delivery, many of the processes and products it encompasses will have started during Capability Planning e.g. the Through Life Management Plan (TLMP), HFI Strategy. Whilst the complexity of technology has developed at a rapid rate, the basic capabilities of humans remain essentially fixed. This is placing unsurpassed demands on human operators. People are reasonably good at adapting up to a point but ultimately if whole systems, or Capabilities, are not specified, designed, managed and operated to take account of human strengths and weaknesses problems will arise. This could be in the form of basic design-induced errors, reduced force effectiveness or recruitment and retention difficulties.
Cap Sponsor DE&S User Centre DST Industry - Supplier Unified Customer Generation Capability Integration Groups • Led by User • Integrate LODs to generate Force Elements • Years 1-4 Equipment Support Plan coherence User feedback on Capability gaps and opportunities Integration of new and/ or changed capability Capability Management Capability Planning Groups • Led by Capability Sponsor • Devise plans for capability areas • Lead Capability Investigations • Prepare Options • Drive Options through Planning Rounds Planning • Sponsors Programmes • Programme Initiation • Acceptance Programme Boards • Coordinates constituent projects to deliver optimum capability outcome • Three key roles: 3 Senior Responsible Owner = Capability Sponsor 3 Programme Manager = DE&S 3 Business Change Manager = User delivery Figure 5 - Capability Delivery Roles and Responsibilities within Capability Management • Personnel costs account for over 30% of the Defence Budget (www.dasa.mod.uk) • The Armed Services have to compete with other employers for the limited supply of new recruits with the basic abilities to work with sophisticated technology. When coupled with long-term demographic and educational trends, this means there is no guarantee that the Services will be able to recruit and retain the kinds of personnel that specific military systems will require. Therefore it is vital that Human Factors is integrated into the design of systems be that equipment or support solutions. • The Standish Report (1995) showed that Projects failed because of Incomplete Requirements, particularly user requirements, and Lack of User Involvement in the design process. Indeed, user involvement was seen as the number one success factor in IT projects. With the move towards NEC, the need to consider Human Factors aspects is highlighted, especially regarding usability and team-working and how to assess these in increasingly complex situations. • Reducing errors is just one of the benefits of good human factors. Products that have successful HFI reduce liability, product recalls, development costs, time to market, training, support and maintenance costs. 30/31
Page 1 and 2: The people in systems tlcm handbook
Page 3 and 4: table of contents F o r e w o r d 3
Page 5 and 6: FOREWORD MOD recognises that Effect
Page 7: Through Life Capability Management
Page 10 and 11: c a p a b i l i t y p l a n n i n g
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Page 35 and 36: Taking a broad-based, through-life
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Page 39 and 40: HFI Domains HFI involves the identi
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Page 43 and 44: Human Factors Engineering The compr
Page 45 and 46: A soldier wearing an S10 Respirator
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Page 51 and 52: HFI Strategy The HFI Strategy needs
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