Attendee Brochure - APCO 2013

MONDAY, AUGUST 19
Professional Development Sessions
Enhancing COMU Training - Trainers from
the Field Share Best Practices/Lessons
Learned
John Peterson, U.S. Department of
Homeland Security, Office of Emergency
Communications
The All-Hazards Communications Unit (COMU)
course has helped prepare thousands of
State and local emergency responders to
communicate during emergencies and largescale
events. In 2012, the U.S. Department
of Homeland Security’s Office of Emergency
Communications updated its COMU training
programs to account for new developments in
emerging technologies, broadband, gateways
and the use of amateur radio. It also initiated a
train-the-trainer Technical Assistance offering
for both the Communications Unit Leader
(COML) and Communications Technicians
Workshops. How has this new training helped
emergency responders? Find out from OEC
instructors who will share lessons learned from
the field.
800 MHz Post-Rebanding Interference:
What Do I Do Now?
Alan Tilles, Shulman, Rogers, Gandal,
Pordy & Ecker; Jay Jacobsmeyer, Pericle
Communications Center; David Cruise,
City of Oakland, California
Rebanding was intended to mitigate
interference. However, post-rebanding
interference can still occur, and is occuring.
This presentation features licensees, consulting
engineers and counsel that have been involved
in post-rebanding interference. Topcis include:
methodologies to locate and mitigate the
interference; and the rights and responsibilities
of licensees in the process.
Scientific-Based Operational Evaluation of
Advanced Communications Technologies
Dr. Nancy Merritt, National Institute
of Justice; Dr. Jeremy Carter, Indiana
University Purdue University - Indianapolis;
Fred Frantz, National Law Enforcement
and Corrections Technology Center,
Communications Center of Excellence
All too often critical procurement
and deployment decisions regarding
communications technologies are made
based on anecdotal information or information
provided by organizations with a vested
interest. The National Institute of Justice has
started a program of operational evaluations
designed to provide objective, quantifiable
measures of the impact of communications
technology on agency performance based
on repeatable experiments and analyses.
Learn how metrics are developed, challenges
and solutions to data collection, and how to
become involved in future evaluations.
Improving and Maintaining Your Training
Program
Jim Jones, Tri-Com Central Dispatch
This session will focus on how to improve and
maintain your training program without starting
from scratch. APCO project 33 will be shown
as a guide to improve your program. Additional
issues such as buy-in, proper documentation,
CTOs, needed training positions, and free and
at-cost training resources will be discussed.
This session will address many issues that
face 9-1-1 telecommunicator training programs
today and anyone involved in their agency’s
training program at any level will find this class
beneficial.
Delivering MLTS NG9-1-1 Over the Top of
Legacy E9-1-1
Mark Fletcher, ENP, Avaya
Avaya’s Mark J. Fletcher, ENP, presents how
Enterprise users can implement technology
today supporting Next Generation 9-1-1
services internally, and send that data to
the PSAP Over the Top of today’s legacy
E9-1-1 network. Learn what data could be
available to you now and in the future from
these existing intelligent networks.
3:45 p.m. - 4:45 p.m.
Who is on the Other Side of the TTY/TDD?
Carlos Valencia, Pima Community College
Police Department; Donna Martin,
Community Outreach Program for the Deaf
When was the last time you answered a TTY/
TDD call? And did you feel you were ready?
Do you feel you did enough for the caller or
were you frustrated by the caller? Discover the
technologies used by the hearing impaired and
how they can interface with 9-1-1. Learn the
differences between the deaf and the hearing
culture. Learn the challenges faced by the
hearing impaired when calling 9-1-1 and when
the first responders are on scene. Learn how
to understand syntax used by the deaf and
why questions asked by dispatchers often are
confusing.
People Centered Management
Gregory Hook, Mid America Regional
Council
This class will introduce the participant to
becoming more people centered while leading
and managing a communications center. The
telecommunicator behind the console is the
most important asset. Learning to manage that
asset in an efficient and effective way will help
change the dynamics of the communications
center.
Developing CIT Training for the 9-1-1
Telecommunicator
Kathleen Boone and Jada Lee, Virginia
Beach 9-1-1; Andrea Bryk, Virginia Beach
Police Department; Cheryl St. John,
Virginia Beach Department of Human
Services
This workshop will give insight to 9-1-1
centers on the development, implementation
and training for a successful CIT program.
Frontline Telecommunicator
Supervision & Leadership Development
Communications Center Management
Regulatory & Legislative Issues
Emergency Preparedness, Response & Situational Awareness
Radio Technologies, LMR & Spectrum Management
Emerging Technologies & Applications
Current Events/Hot Topics
NG9-1-1 and New Response Technology
APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |11