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Attendee Brochure - APCO 2013

Attendee Brochure - APCO 2013

MONDAY AUGUST 19

MONDAY AUGUST 19 SCHEDULE AT-A-GLANCE 7:00 a.m. – 5:00 p.m. Registration & APCO Member Voting 8:30 a.m. – 10:00 a.m. Opening General Session & Keynote Address 10:00 a.m. – 6:00 p.m. Exhibit Hall Hours 10:15 a.m. – 11:00 a.m. Coffee Break in Exhibit Hall 11:30 a.m. – 1:30 p.m. Lunch in Exhibit Hall 12:00 p.m. – 2:00 p.m. AFC Advisor Luncheon (by invitation only) 12:00 p.m. – 6:00 p.m. Blood Drive 2:30 p.m. – 4:45 p.m. Professional Development Tracks 4:30 p.m. – 6:00 p.m. Happy Hour in the Hall Blood Drive 12:00 p.m. - 6:00 p.m. This is will be our third year hosting the Blood Drive for donation to the local community. Last year APCO Conference attendees donated 40 pints of blood to the host city community. Help us do even more this year to benefit those in need in the Anaheim area. For more information, visit www.apco2013.org. Professional Development Sessions 2:30 p.m. - 3:30 p.m. Take Charge of Your Career Sheila Hanna-Wiles, APCO International Institute In this session we’ll investigate the many career opportunities in the field of public safety communications. There is opportunity for advancement within your center. No more money, no problem. Lateral career moves create an excellent opportunity to expand your knowledge and skill sets, positioning you for future advancement. Remember… Knowledge is power! We will also explore the world of opportunities outside the walls of your agency. You can walk away from this session, head up and empowered to take control of your own future! Life on Four Legs: Leadership Lessons From Man’s Best Friend Angela Bowen, Georgia Public Safety Training Center The unique perspective that dogs have on life can teach humans volumes. From how to enjoy the simplicity of a sunny afternoon to getting along with others, this light-hearted look at leadership will leave attendees of all ranks with ideas on how to translate the habits of man’s best friend into the human world. During this session, attendees will discuss how individual behavior effects group interactions, outline ways to avoid the pitfalls of negativity, and discover the six traits of effective leaders. LOL: Living On Line — The Development of the APCO/ANSI Social Media Standard Barry Furey, Raleigh-Wake Emergency Communications We live in a digitally connected world; and that world inludes your PSAP. The APCO Emerging Technologies Operations Sub-Committee has been hard at work reviewing best practices and developing a proposed standard for social media use. Come and take part in this panel presentation on how your agency can be better prepared for the challenges created by this growing means of day-to-day communications. Don’t be AWOL (Absent While On Line!) 10| APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013

MONDAY, AUGUST 19 Professional Development Sessions Enhancing COMU Training - Trainers from the Field Share Best Practices/Lessons Learned John Peterson, U.S. Department of Homeland Security, Office of Emergency Communications The All-Hazards Communications Unit (COMU) course has helped prepare thousands of State and local emergency responders to communicate during emergencies and largescale events. In 2012, the U.S. Department of Homeland Security’s Office of Emergency Communications updated its COMU training programs to account for new developments in emerging technologies, broadband, gateways and the use of amateur radio. It also initiated a train-the-trainer Technical Assistance offering for both the Communications Unit Leader (COML) and Communications Technicians Workshops. How has this new training helped emergency responders? Find out from OEC instructors who will share lessons learned from the field. 800 MHz Post-Rebanding Interference: What Do I Do Now? Alan Tilles, Shulman, Rogers, Gandal, Pordy & Ecker; Jay Jacobsmeyer, Pericle Communications Center; David Cruise, City of Oakland, California Rebanding was intended to mitigate interference. However, post-rebanding interference can still occur, and is occuring. This presentation features licensees, consulting engineers and counsel that have been involved in post-rebanding interference. Topcis include: methodologies to locate and mitigate the interference; and the rights and responsibilities of licensees in the process. Scientific-Based Operational Evaluation of Advanced Communications Technologies Dr. Nancy Merritt, National Institute of Justice; Dr. Jeremy Carter, Indiana University Purdue University - Indianapolis; Fred Frantz, National Law Enforcement and Corrections Technology Center, Communications Center of Excellence All too often critical procurement and deployment decisions regarding communications technologies are made based on anecdotal information or information provided by organizations with a vested interest. The National Institute of Justice has started a program of operational evaluations designed to provide objective, quantifiable measures of the impact of communications technology on agency performance based on repeatable experiments and analyses. Learn how metrics are developed, challenges and solutions to data collection, and how to become involved in future evaluations. Improving and Maintaining Your Training Program Jim Jones, Tri-Com Central Dispatch This session will focus on how to improve and maintain your training program without starting from scratch. APCO project 33 will be shown as a guide to improve your program. Additional issues such as buy-in, proper documentation, CTOs, needed training positions, and free and at-cost training resources will be discussed. This session will address many issues that face 9-1-1 telecommunicator training programs today and anyone involved in their agency’s training program at any level will find this class beneficial. Delivering MLTS NG9-1-1 Over the Top of Legacy E9-1-1 Mark Fletcher, ENP, Avaya Avaya’s Mark J. Fletcher, ENP, presents how Enterprise users can implement technology today supporting Next Generation 9-1-1 services internally, and send that data to the PSAP Over the Top of today’s legacy E9-1-1 network. Learn what data could be available to you now and in the future from these existing intelligent networks. 3:45 p.m. - 4:45 p.m. Who is on the Other Side of the TTY/TDD? Carlos Valencia, Pima Community College Police Department; Donna Martin, Community Outreach Program for the Deaf When was the last time you answered a TTY/ TDD call? And did you feel you were ready? Do you feel you did enough for the caller or were you frustrated by the caller? Discover the technologies used by the hearing impaired and how they can interface with 9-1-1. Learn the differences between the deaf and the hearing culture. Learn the challenges faced by the hearing impaired when calling 9-1-1 and when the first responders are on scene. Learn how to understand syntax used by the deaf and why questions asked by dispatchers often are confusing. People Centered Management Gregory Hook, Mid America Regional Council This class will introduce the participant to becoming more people centered while leading and managing a communications center. The telecommunicator behind the console is the most important asset. Learning to manage that asset in an efficient and effective way will help change the dynamics of the communications center. Developing CIT Training for the 9-1-1 Telecommunicator Kathleen Boone and Jada Lee, Virginia Beach 9-1-1; Andrea Bryk, Virginia Beach Police Department; Cheryl St. John, Virginia Beach Department of Human Services This workshop will give insight to 9-1-1 centers on the development, implementation and training for a successful CIT program. Frontline Telecommunicator Supervision & Leadership Development Communications Center Management Regulatory & Legislative Issues Emergency Preparedness, Response & Situational Awareness Radio Technologies, LMR & Spectrum Management Emerging Technologies & Applications Current Events/Hot Topics NG9-1-1 and New Response Technology APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |11

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