Attendee Brochure - APCO 2013

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WEDNESDAY, AUGUST 21 Professional Development Sessions serve and how they will be impacted. As we look at these differences we will explore how our workflows and software will need to be modified. The audience will be surveyed on how they have implemented NG9-1-1 with discussion on lessons learned. Q&A will follow the presentation. Session and Description Coming Soon RF Safety for First Responders Doug Roberts, County of San Bernardino The growth of the wireless telecommunications industry is driving the constant need for new facilities. With increasingly restrictive zoning regulations, many of these facilities are disguised which makes it difficult for first responders to readily identify them. Although these facilities are not normally hazardous to the public when the designed minimum safe distances are maintained, first responders may find themselves in close proximity to antenna systems without recognizing the hazard. In this session, we will discuss the basics of RF exposure and provide some insight into identifying and minimizing potential hazards for first responders. Migrating to a P25 Trunked Radio Network - Lessons Learned Dean Hane, MACC 9-1-1, Grant County Washington The Multi-Agency Communications Center (MACC) in Grant County, WA, has recently migrated to a P25 trunked radio network and this presentation will outline the key steps it took introducing a new network, starting with an innovative plan to fund the project. Using photos and video footage, the session will provide a case study of the technology Grant County has chosen and how it supports the needs of 34 agencies. Finally, the presenter will offer tips and best practices of the lessons learned when implementing their network. What’s All This About a Nationwide Public Safety Broadband Network? Chuck Shaughnessy, Harris Corporation As FirstNet and the National Telecommunications and Information Administration (NTIA) move closer to deploying an interoperable Nationwide Public Safety Broadband Network (NPSBN), there are a number of factors to consider and questions to be answered for agencies considering LTE. The task to deliver this network is enormously complex and vital to first responders and the citizens they protect. This presentation will highlight an optimal business model that will show how the FirstNet solution can be executed so that the NPSBN will continue to function for generations to come. Training Guidelines, National 9-1-1 Data and Model State Legislation: Resources for Every PSAP Laurie Flaherty, National Highway Transportation Safety Administration The National 9-1-1 Program develops a number of resources to support the efforts of the 9-1-1 community. Discussed in this session are the benefits of the National 9-1-1 Resource Center, the 9-1-1 benchmarking information available through the National 9-1-1 Profile Database, the 9-1-1 State Assessment Guidelines and review process, and the recently introduced Guidelines for State NG9-1-1 Legislative Language. Also discussed in this session is information about the 9-1-1 Program’s activities to assist the 9-1-1 community in a coordinated effort involving all 9-1-1 stakeholders to develop baseline training standards for PSAP telecommunicators. Preparing your GIS Data for NG9-1-1 : What You Should Know Richard Kelly, Datamaster, Inc. 9-1-1 organizations have for some time developed map data sufficient to support basic map display needs. With the advent of local dependent GIS data NG911 call routing and location technologies, even more responsibility for timely and accurate map data will fall upon local governments. This interactive session aims to review concerns over map data use today versus what roll it must fill in the NG911 future. Particular attention will be paid to legacy data concerns and reconciling GIS data to traditional ALI & MSAG databases. 3:45 p.m. - 4:45 p.m. Negotiating as a Dispatcher and How It Helps with Customer Service Tiffany Huntz, El Paso County Sheriff’s Office This session will give the line level dispatcher tools on handling suicidal and barricaded subjects. We will discuss active listening skills, using “I” messages, and how all these will help improve situations for responders as well as promote good customer service. We will review real life situations and how they can impact the outcome of the call. The tools we discuss can be used in any type of situation. Do’s and Don’t’s in a Promotional Interview Charles Berdan, Alameda County Regional Emergency Communications Center Dispatchers can talk on the phone and radio all day, but when it comes to promotional interviews, they become tongue-tied fools who can’t speak clearly, have poor posture, and forget to dress themselves properly the morning of the interview. This session will address what to do to prepare for a promotional interview, and how to present yourself in the best possible light. We will discuss how to dress, what questions you need to have pat answers for, and how to prepare mentally for this most stressful of job tasks. NG9-1-1 PSAP Consolidation Michael Smith, DSS Corporation The co-leader of the APCO/NENA NG9-1-1 PSAP Working Group will present a thoughtprovoking discussion of NG9-1-1 consolidation issues. Think you’re not interested in consolidation? Think again! This session will help you find gold in them thar consolidation hills! From director to dispatcher, consolidation can pay big dividends. A little humor, a little fun – and lots of creative thinking about what you can really do with NG9-1-1 technology. 20| APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013
Session and Description Coming Soon Emergency Response Communications: “Keeping the Lights On Through the Storm” Lee Johnson, NetMotion Wireless Effective disaster response involves multiple organizations working together to save lives and keep community resources functioning. Timely access to information is critical, and the continuing availability of telecommunications resources is vital. However, in every disaster, communication failures have been uncovered as a central problem for public safety agencies. Learn from the communication difficulties agencies experienced during the events of 9/11 and the crippling effect damaged infrastructures had during Hurricane Katrina. And make plans to establish redundant modes of communication in the event primary channels fail, provisions for working over temporary wireless links, and ensure that all first responders can communicate. In-Building Coverage System for Public Safety Needs Minfei Leng, Bird Technologies This presentation will explain the key specs that a user should look for in signal boosters and DAS, discuss how these specs ultimately affect the overall system performance, and also cover the development of NFPA72 code concerning the user of boosters and DAS. Text Messaging to 9-1-1: The Deployment Journey or How to Get From Here to There John Snapp, Intrado, Inc. Today, emergency calls made from wireless phones, computers, VoIP communication platforms, comprise the majority of the 9-1-1 calls received. Reception of 9-1-1 text messages is one of the promises offered by next-generation PSAPs. This session will discuss ways to navigate the operational challenges of text-to-9-1-1 deployment and will provide functional clarity within each stage of possible deployment options. We will address timely issues surrounding the implementation of available technology. Attendees will discover options for delivering text messages in legacy and NextGen 9-1-1 environments and develop an understanding of existing and required standards for text to 9-1-1. Partnerships with Utilities for the 700 MHz National Broadband Public Safety Broadband Network Speaker coming soon As FirstNet and state, local and tribal authorities consider potential partners for the construction, maintenance and operation of the 700 MHz public safety broadband network (PSBN), they are considering utilities as well as commercial wireless service providers. Utilities can provide access to infrastructure and other resources, particularly in rural and underserved areas where other options may be limited or non-existent. Partnering with utilities can also promote opportunities for improving interoperability during emergency response, such as hurricanes and other disasters. Utilities have similar communications needs as public safety and design, build and operate extensive private internal communications networks that are highly reliable and resilient. This session will examine the opportunities and challenges for leveraging these networks and partnering with utilities on the 700 MHz PSBN. Specifically, it will address the business, technical and governance issues for sharing the network and it will propose potential solutions for these issues, including lessons learned from several successful statewide shared public safety/ public service shared networks. Next Gen 9-1-1-to-PSAP-to-Patrol Car (Call to Car): A Case Study of Multimedia 9-1-1 Call Capabilities in a Broadband Environment Trial Roy McClellan and Jeff Wittek, Cassidian Communications; David Kahn, Covia Labs A review of technology trialed by a Cassidian trial site that provides emergency personnel responding to a 9-1-1 call with information available from the caller’s smartphone, including instant messaging, location updates, video and photos. The system includes a complex security infrastructure preventing unauthorized access, enabling on-the-scene personnel to instantly receive the information without intervention from the PSAP dispatcher. The case study will include smartphone apps for 9-1-1 callers (Android and iOS) and the ability for the data to be accessed by responding personnel across diverse devices (including P25 LMR and commercial smartphones, tablets and laptops). Frontline Telecommunicator Supervision & Leadership Development Communications Center Management Regulatory & Legislative Issues Emergency Preparedness, Response & Situational Awareness Radio Technologies, LMR & Spectrum Management Emerging Technologies & Applications Current Events/Hot Topics NG9-1-1 and New Response Technology APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |21
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Attendee Brochure - APCO 2013

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