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Attendee Brochure - APCO 2013

Attendee Brochure - APCO 2013


SUNDAY, AUGUST 18 Professional Development Sessions The Living Room Learn to take care of yourself so you can take care of others. This will be the third year that we are hosting the Living Room and we have seen attendance triple since it began. This only magnifies the need for health and wellness classes for individuals in your field. The classes are opened to attendees, exhibitors and family members of registered attendees. Lectures will be geared toward a basic understanding of the subject matter within the field of nutrition. Presented by Brenna Thompson, RD, LD, Nutritional Weight & Wellness, Inc. 2:00 p.m. – 3:00 p.m. Foods for Great Energy 3:00 p.m. – 4:00 p.m. Staying Well: Strategies to Strengthen Your Immune System 4:00 p.m. – 5:00 p.m. The Gluten Story and Eating Gluten Free what first responders can expect in the future. the panel discussion is designed to provide a technical and regulatory overview of this important technology. Cloud Services – What Does it Mean for a Public Safety LTE Network? Patrik Ringqvist, Ericsson Cloud services are a major trend in the ICT industry, enabling secure services leveraging new business models. Learn how LTE enables cloud services and how services can be used by the public safety sector. This panel will focus on the new models and delivery offered through secure cloud services and how telecommunications vendors and service providers support public safety to enable this technology. Panelists will discuss how LTE networks support the delivery of cloud services, taking into account the demand of the consumers and new API strategies. The panel will explore potential use cases for a nationwide public safety network. Clackamas Town Center Shooting: Lessons Learned Mark Spross, Clackamas County Communications This will be an overview of the mall shooting at the Clackamas Town Center in Oregon. The presentation will review what occurred that day along with some lessons learned and the impact to the Dispatch center staff and overall operations. Text to 9-1-1: Lessons Learned Stephen Martini, Hamilton County 9-1-1 Emergency Communications District In September 2012, Tennessee announced PSAPs statewide would voluntarily participate in a text-to-9-1-1 trial with AT&T. Similar trials are already underway in Vermont; Durham, N.C.; and Black Hawk County, Iowa. So what have we learned from the trials so far? What lessons have these PSAPs learned that you can implement locally? We’ll talk candidly about PSAP concerns and proposed solutions presented through these trials so your PSAP technicians and telecommunicators can be prepared to send and receive text in emergency situations. 2:30 p.m. - 3:30 p.m. Through the Eyes of Children Briana Kelley, Alachua County Sheriff’s Office This presentation discusses the difference in call processing when dealing with child callers. Further, it provides an opportunity to discuss instances in which calls were handled, both, effectively and ineffectively when received from a child. Open discussions will include the importance of treating each call as unique and real, local actions, etc. Developing an End of Year Certification Cindy Walker, Durham Emergency Communications Center Purpose of the End of Certification is to evaluate current employees performance based on agency policies, testing consistency among all comm. officers, identify weaknesses and strengths, using the results from testing to identify and implement future training needs, remedial for comm. officers whose performance is below standards and retesting. Prior to implementing the testing, the agency needs to identify goals, evaluate current policies, evaluate current in service training, identify best testing practices, how the testing will be validated and by whom. Anti-Bullying Policy in the Comm Center Toni Sexton and Lisa Turley, City of Portland, Oregon Bureau of Emergency Communications This is a one hour overview of how the Portland 9-1-1 center moved away from bullying by defining behavior, educating staff about what was or was not acceptable and swift follow through by the management team. This has helped change our organization from a place where people were leaving due to the bullying behavior they had encountered to a place where minimal bullying allegations are filed (0 for 2012)and staff reported to an outside consultant that the situation has vastly improved. By defining, teaching and follow through you could implement this program also. 8| APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013

Understanding the role of APCO’s Government Relations Team Jeff Cohen, Roger Wespe and Mark Reddish, APCO International Government Relations Office APCO’s Government Relations Office (GRO) is responsible for establishing and maintaining relationships with Congress, federal agencies, the Administration, industry leaders, and public safety organizations to shape the policies, regulations, and legislation that most directly impact our membership. Our session will explain how GRO interacts with these various constituencies to best promote APCO’s goals. It will also cover and invite feedback on how APCO members can directly interact with and serve as a resource to GRO. We encourage you to learn firsthand about the ways in which APCO’s GRO is working for you! Surviving Sandy: Lessons From the Superstorm Christopher Carver, City of New York, Fire Department This dynamic presentation will share the experiences of FDNYs Fire Communications Personnel as they dispatched over 25,000 incidents during the first two days of Superstorm Sandy. Faced with a overwhelming volume, challenges with facility and technology; limited or no resources; and impacts to their own families—the women and men of FDNY (and all of NYC 9-1-1) learned valuable lessons and reinforced long held traditions of service. Their experiences, ingenuity, and decisiveness offer valuable lessons and insights for any communications personnel that may ever have to manage the response to a catastrophic disaster. The Importance of Coverage Prediction in the Course of a Radio System Design and Implementation Adam Nelson and Neil Horden, Federal Engineering, Inc. Coverage is arguably the most important consideration in radio system design. There are many tools for performing radio coverage prediction. APCO recently introduced their “Spectrum-E” system based on ATDI’s ICS Telecom package. ICS Telecom is a full-featured system engineering platform, configurable to model LMR, LTE, and other RF environments. Mr Nelson will provide insight from over 5 years of Federal Engineering’s inhouse experience using this specific tool in the design and verification of radio coverage. Mr. Nelson shows how a thorough understanding of the proper tool and leveraging the expertise is required to properly design, and implement a radio system. While We Wait for FirstNet: Preparing for Broadband Andrew Seybold, Andrew Seybold, Inc. Local jurisdictions should start learning about broadband technology today, making use of the existing commercial operator’s 3rd and 4th generation networks. There are some caveats about the networks reliability and accessibility during major incidents; however, making use of these networks can prepare departments for the coming Nationwide Public Safety Broadband Network. Applications can be developed and learned, devices can be purchased that will be compatible with the new PSBN, and Fire, EMS, and Law Enforcement can learn the advantages of adding data and video services to augment their voice communications systems. Returning Veterans and PTSD Professor Garett Bush and David Fritz, TAC*COM Institute In the greater Los Angeles area, police respond to a radio call involving the mentally ill every 10 minutes. This course provides a holistic approach to managing calls for service involving persons suffering from Post Traumatic Stress Disorder (PTSD) or a combat related mental health crisis. Students will learn indications, cautions, and dispositions of incidents involving Post Traumatic Stress Disorder. Is Your Data Ready For NG9-1-1? Jim Shepard, 9-1-1 Datamaster With such a large emphasis on acquiring new Next Gen networks and equipment, it is easy to overlook fundamental tasks in NG9-1-1 migration: transitioning “legacy” data (MSAG, ALI, GIS, etc.) and processes to NG. This session will look at what data is required for NG9-1-1 and provide a structured approach to transition including rationale and methods for transitional activities. Frontline Telecommunicator Supervision & Leadership Development Communications Center Management Regulatory & Legislative Issues Emergency Preparedness, Response & Situational Awareness Radio Technologies, LMR & Spectrum Management Emerging Technologies & Applications Current Events/Hot Topics NG9-1-1 and New Response Technology APCO 2013 AUGUST 18-21 ANAHEIM, CA WWW.APCO2013.ORG #APCO2013 |9

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