Redefining the value chain in the age of the customer

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5 A Service Buy Smarter Commerce Sell Market Buy: Trading Partner Management; Supplier Management; Supply Chain Visibility; Logistics Management; Inventory Optimization. Market: Predictive Analytics and Modeling; Behavioral Segmentation; Cross-Channel Campaign Management; Search Optimization and Ad Targeting; Marketing Resource Management. Sell: Business-to-Business Cross-Channel Commerce; Distributed Order Orchestration; Fulfillment and Supply Chain Optimization; Mobile Commerce. Service: Delivery and Service Scheduling; Customer Self-Service Enablement; Reverse Logistics; Case Management.
The Building Blocks of Smarter Commerce Buy True Value True Value is one of the world’s largest retailer-owned hardware cooperatives, serving 54 countries with more than 5,000 stores and 12 regional distribution centers. They source merchandise from domestic and international suppliers. Logistically, they process 64,000 domestic inbound loads and over 600 million pounds of freight annually. Internationally, True Value imports 3,500 containers annually through 30 international ports and 10 domestic ports, using 5 ocean carriers. This complexity was costing them money and having a negative impact on customer service, as they were not always able to get the right product to the right place at the right time. So the company implemented a supply-chain visibility solution that integrated data across their entire trading partner network. The solution contributed to a 57 percent reduction in lead time, a 10 percent increase in fill rate and an 85 percent reduction in back orders.
Page 1 and 2: Smarter Commerce Redefining the val
Page 3 and 4: The Age of the Customer 2 products
Page 5: Smarter Commerce: An Integrated App
Page 9 and 10: The Building Blocks of Smarter Comm
Page 11 and 12: Smarter Commerce 10 Getting Started
Page 13 and 14: Smarter Commerce If the answers to

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