Redefining the value chain in the age of the customer
Redefining the value chain in the age of the customer
Redefining the value chain in the age of the customer
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The Build<strong>in</strong>g Blocks <strong>of</strong> Smarter Commerce<br />
Buy<br />
True Value<br />
True Value is one <strong>of</strong> <strong>the</strong> world’s largest retailer-owned hardware cooperatives,<br />
serv<strong>in</strong>g 54 countries with more than 5,000 stores and 12 regional distribution<br />
centers. They source merchandise from domestic and <strong>in</strong>ternational suppliers.<br />
Logistically, <strong>the</strong>y process 64,000 domestic <strong>in</strong>bound loads and over 600<br />
million pounds <strong>of</strong> freight annually. Internationally, True Value imports 3,500<br />
conta<strong>in</strong>ers annually through 30 <strong>in</strong>ternational ports and 10 domestic ports,<br />
us<strong>in</strong>g 5 ocean carriers. This complexity was cost<strong>in</strong>g <strong>the</strong>m money and hav<strong>in</strong>g<br />
a negative impact on <strong>customer</strong> service, as <strong>the</strong>y were not always able to get<br />
<strong>the</strong> right product to <strong>the</strong> right place at <strong>the</strong> right time. So <strong>the</strong> company implemented<br />
a supply-<strong>cha<strong>in</strong></strong> visibility solution that <strong>in</strong>tegrated data across <strong>the</strong>ir<br />
entire trad<strong>in</strong>g partner network. The solution contributed to a 57 percent<br />
reduction <strong>in</strong> lead time, a 10 percent <strong>in</strong>crease <strong>in</strong> fill rate and an 85 percent<br />
reduction <strong>in</strong> back orders.
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