flasher stm8.pdf - SEGGER Microcontroller
flasher stm8.pdf - SEGGER Microcontroller
flasher stm8.pdf - SEGGER Microcontroller
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66 CHAPTER 8 Support and FAQs<br />
8.1 Contacting support<br />
Before contacting support, make sure you tried to solve your problem by trying your<br />
Flasher STM8 with another PC and if possible with another target system to see if it<br />
works there. If the device functions correctly, the USB setup on the original machine<br />
or your target hardware is the source of the problem, not Flasher STM8.<br />
If you need to contact support, send the following information to<br />
support@segger.com:<br />
• A detailed description of the problem<br />
• Flasher STM8 serial number<br />
• Information about your target hardware (processor, board, etc.).<br />
• FLASHER.CFG, FLASHER.DAT, FLASHER.LOG, SERIAL.TXT file from Flasher STM8.<br />
To get these files, Flasher STM8 has to be in MSD mode. For more information<br />
about how to boot Flasher STM8 in MSD mode, please refer to MSD mode on<br />
page 38.<br />
Flasher STM8 is sold directly by <strong>SEGGER</strong>.<br />
Flasher STM8 (UM05006) © 2011 <strong>SEGGER</strong> <strong>Microcontroller</strong> GmbH & Co. KG
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