A Guide to the Integrated Accessibility Standards Regulation

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Intent of this Requirement .......................................................................... 207 When do Organizations have to Comply ................................................... 207 Implementing the Requirement .................................................................. 207 Applying for Emergency or Compassion Grounds............................................ 208 Collecting Personal Information ....................................................................... 209 Section 66 .................................................................................... 210 Fare Parity ............................................................................................ 210 Requirement as Stated in the Regulation .................................................. 210 Intent of this Requirement .......................................................................... 211 Implementing the Requirement .................................................................. 211 Providing Fare Parity ....................................................................................... 211 Same provider ................................................................................................. 211 Different providers ........................................................................................... 212 Structuring Fares ............................................................................................. 212 Paying Fares ................................................................................................... 212 Section 67 .................................................................................... 214 Visitors ................................................................................................. 214 Requirement as Stated in the Regulation .................................................. 214 Intent of this Requirement .......................................................................... 214 When do Organizations have to Comply ................................................... 214 Implementing the Requirement .................................................................. 215 Eligibility for Service ......................................................................................... 215 Developing Criteria for Visitors ......................................................................... 215 Collecting Personal Information ....................................................................... 215 Section 68 .................................................................................... 216 Origin to Destination Services .............................................................. 216 Requirement as Stated in the Regulation .................................................. 216 Intent of this Requirement .......................................................................... 216 When do Organizations have to Comply ................................................... 216 Implementing the Requirement .................................................................. 216 Origin to Destination ........................................................................................ 216 Example of ―feeder‖ service ............................................................................. 217 Using what is available and accessible ............................................................ 217 Section 69 .................................................................................... 218 Coordinated Service ............................................................................ 218 Requirement as Stated in the Regulation .................................................. 218 A Guide to the Integrated Accessibility Standards Regulation xviii
Intent of this Requirement .......................................................................... 218 When do Organizations have to Comply ................................................... 218 Implementing the Requirement .................................................................. 218 Coordinated Stops and Drop Off Locations ...................................................... 219 Section 70 .................................................................................... 220 Hours of Service................................................................................... 220 Requirement as Stated in the Regulation .................................................. 220 Intent of this Requirement .......................................................................... 220 Implementing the Requirement .................................................................. 221 Separate Transportation Service Providers ...................................................... 221 One Specialized Transportation Provider for Several Municipalities................. 221 Same Transportation Service Provider ............................................................ 222 Section 71 .................................................................................... 223 Bookings .............................................................................................. 223 Requirement as Stated in the Regulation .................................................. 223 Intent of this Requirement .......................................................................... 223 When do Organizations have to Comply ................................................... 223 Implementing the Requirement .................................................................. 223 Same Day Service ........................................................................................... 223 Next Day Services and Advance Bookings ...................................................... 224 Accessible Booking .......................................................................................... 224 Section 72 .................................................................................... 225 Trip Restrictions ................................................................................... 225 Requirement as Stated in the Regulation .................................................. 225 Intent of this Requirement .......................................................................... 225 When do Organizations have to Comply ................................................... 225 Implementing the Requirement .................................................................. 225 No Restrictions on Requests for Trips .............................................................. 225 No Unreasonable Policies or Practices ............................................................ 226 Reasonable Limits on Use of Services ............................................................. 226 Section 73 .................................................................................... 227 Service Delays ..................................................................................... 227 Requirement as Stated in the Regulation .................................................. 227 Intent of this Requirement .......................................................................... 227 When do Organizations have to Comply ................................................... 227 Implementing the Requirement .................................................................. 227 A Guide to the Integrated Accessibility Standards Regulation xix
Page 1 and 2: A Guide to the Integrated Accessibi
Page 3 and 4: Intent of this Requirement ........
Page 5 and 6: Accessible Formats and Communicatio
Page 7 and 8: Scope and Interpretation ..........
Page 11 and 12: Section 39 ........................
Page 13 and 14: Section 47 ........................
Page 15 and 16: Section 55 ........................
Page 17: Section 62 ........................
Page 23 and 24: Ontario businesses need to market t
Page 25 and 26: Part 1 - General Requirements Overv
Page 27 and 28: Section 2 Definitions The terms ide
Page 29 and 30: Section 3 Establishment of Accessib
Page 31 and 32: Organizations must establish access
Page 33 and 34: All obligated organizations must de
Page 35 and 36: Table 2 - When do Organizations hav
Page 37 and 38: Reviewing and Updating the Accessib
Page 39 and 40: Section 5 Procuring or Acquiring Go
Page 41 and 42: Section 6 Self-Service Kiosks Requi
Page 43 and 44: purchase of a kiosk, organizations
Page 47 and 48: Timing of Training In addition to m
Page 49 and 50: filing accessibility reports. These
Page 51 and 52: Administrative 9. Definitions and e
Page 53 and 54: an explanation as to why the inform
Page 55 and 56: Section 11 Feedback Requirement as
Page 57 and 58: may choose to meet and talk with th
Page 59 and 60: Section 12 Accessible Formats and C
Page 61 and 62: text transcripts of visual and audi
Page 63 and 64: variety of reasons, such as the ava
Page 67 and 68: For example, the Fire Code requires
Page 69 and 70:
1. By January 1, 2014, new internet
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Table 9 - When do Organizations hav
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Organizations should refer to the d
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complex diagrams accessible to peop
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named by the Minister of Education
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In many cases, the resources and ma
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Section 16 Training to Educators Re
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esources or materials. Examples:
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learning resources to educational a
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Implementing the Requirement When r
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Section 19 Public Libraries Require
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materials that are available in acc
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Recruitment, assessment and selecti
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Section 21 Schedule Requirement as
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Section 22 Recruitment General Requ
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Section 23 Recruitment, Assessment
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Section 24 Notice to Successful App
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Section 25 Informing Employees of S
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Section 26 Accessible Formats and C
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fact sheets on health and safety in
Page 109 and 110:
Government of Ontario and Legislati
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When an Employee Needs Assistance E
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Section 28 Documented Individual Ac
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Small private and not-for-profit em
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Section 29 Return to Work Process R
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has a disease that results in an ev
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Implementing the Requirement Employ
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Affected Organizations Compliance D
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Implementing the Requirement Employ
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Sections 41- 43 — Accessibility P
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designated public sector transporta
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Integrated Accessibility Standards
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Section 34 Availability of Informat
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Section 35 Non-Functioning Accessib
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When do Organizations have to Compl
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Section 37 Emergency Preparedness a
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Section 38 Fares, Support Persons R
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Section 39 Transition — Existing
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A vehicle is considered to be in th
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Section 41 Accessibility Plans —
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Other Accessibility Plan Requiremen
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Within the multi-year accessibility
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For more information on accessibili
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Implementing the Requirement Conven
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Section 45 Alternative Accessible M
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Section 46 Fares Requirement as Sta
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Section 47 Transit Stops Requiremen
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These vehicles, unlike subways, are
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(6) Subject to subsection (7), conv
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Section 49 Courtesy Seating Require
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The style or symbol used to mark th
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The providers will also make sure t
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Section 51 Pre-Boarding Announcemen
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All electronic announcements must m
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Intent of this Requirement The inte
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Sections 53 - 62 Conventional Trans
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Section 53 Grab Bars, Handholds, Ha
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eferenced in subsection (4) on or a
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They must be designed to prevent ca
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Intent of this Requirement The inte
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Section 55 Allocated Mobility Aid S
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Page 193 and 194:
Section 56 Stop Requests and Emerge
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Page 197 and 198:
Section 57 Lighting Features Requir
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Implementing the Requirement The ge
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Section 58 Signage Requirement as S
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The text must be high colour-contra
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(4) Despite subsection (1), where a
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Vehicles regulated under Ontario Re
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(4) Conventional transportation ser
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A minimal glare surface is one that
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(7) Despite subsection (6), where a
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The visual warning lamp indicator a
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Table 41 - When do Organizations ha
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Section 63 Categories of Eligibilit
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Example: During the spring, summer
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(9) In this section, ―personal in
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The applicants have temporary eligi
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Under this requirement, the special
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Section 66 Fare Parity Requirement
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Transportation service providers th
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Section 67 Visitors Requirement as
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Section 68 Origin to Destination Se
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Section 69 Coordinated Service Requ
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Section 70 Hours of Service Require
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Same Transportation Service Provide
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Example: A person with a disability
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No Unreasonable Policies or Practic
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This is intended to assist people w
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Section 74 Companions and Children
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Section 75 School Transportation Re
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These requirements apply to school
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Note: The individual school transpo
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Section 76 Public Sector Organizati
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Note: Transportation services offer
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―Code of Practice‖ and ―Code
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Requirements and dates related to t
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design criteria to be considered in
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In general, an accessible taxicab i
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Table 47 - When do Organizations ha
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Appendix A Glossary Purpose This gl
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designated public sector organizati
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internet website -- an organization
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self-service kiosk -- refers to tho
Page 281:
The first version, WCAG 1.0, was re
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A Guide to the Integrated Accessibility Standards Regulation

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